| CULTURAL CONFLICT MANAGEMENT PROGRAM FOR FIRMS AND ORGANIZATIONS | Agu Kenneth OBİNNA, Maria Fekete FARKAS | 1–10 |
| EXAMINING THE STRUCTURAL RELATIONSHIPS OF SERVICE RECOVERY, DESTINATION IMAGE AND BEHAVIOURAL INTENTIONS OF FOREIGN TOURISTS: A PROPOSAL | Ahmad Rusdi ABDULLAH, Mahadzirah MOHAMAD, Shafiek MOKHLİS | 11–22 |
| A STUDY ON THE PERCEPTION OF THE LEADERSHIP CHARACTERISTIC BY THE EMPLOYEES ON THE CONTEXT OF IMPLICIT LEADERSHIP THEORY | Akif TABAK, Mazlum ÇELİK, Serhat BURMAOĞLU | 23–30 |
| DO ALL SMEs NEED RM? A MANAGERIAL PERSPECTIVE REGARDING ROMANIAN SMEs | Anca-Daniel VLADOI, Florin MIHOC, Adela Laura POPA, Cristian HNATIUC, Ioan FOTEA | 31–42 |
| EMPLOYEES’ AWARENESS AND PERCEPTIONS OF FRINGE BENEFIT PACKAGES: A Case of Local and Foreign Owned Companies in Tanzania | Ashatu Hussein | 43–53 |
| CONTENT ANALYSIS OF TOP 1000 TURKISH COMPANY WEB SITES: MARKETING MIX PRACTICES | Aykan Candemir, Keti Ventura, İpek Kazançoğlu | 55–68 |
| EMPOWERED EMPLOYEES’ KNOWLEDGE SHARING BEHAVIOR | Ayşegül ÖZBEBEK, Esra KILIÇARSLAN TOPLU | 69–76 |
| A FUZZY AHP BASED PERFORMANCE ASSESSMENT SYSTEM FOR THE STRATEGIC PLAN OF TURKISH MUNICIPALITIES | Hüseyin Selçuk KILIÇ | 77–86 |
| BUSINESS ETHICS APPLICATION IN BUSINESS AND THE ROLE OF HRM | İlke ORUÇ, Zümrüt TONUS | 87–95 |
| PRESENTEEISM AT WORK: THE INFLUENCE OF MANAGERS | İngrid BIERLA, Benjamin HUVER, Sébastien RICHARD | 97–107 |
| APPLYING RELATIONSHIP MARKETING PRINCIPLES BASED ON CUSTOMER SATISFACTION RESEARCH IN A DIRECT MARKETING COMPANY IN ROMANIA | İoan FOTEA, Silvia FOTEA, Emanuel POLİ | 109–119 |
| THE EFFECTS OF BUSSINESS EDUCATION ON ENTREPRENEURSHIP CHARACTERISTICS: AN EMPIRICAL STUDY* | İsa IPCİOGLU, Atil TASER | 121–130 |
| THE EFFECT OF OUTSOURCING HUMAN RESOURCE ON ORGANIZATIONAL PERFORMANCE: THE ROLE OF ORGANIZATIONAL CULTURE | İşık ÇİÇEK, Bilal ÖZER | 131–144 |
| EMPLOYEE INNOVATIVENESS AND ACHIEVEMENT MOTIVATION: A PUBLIC AND A PRIVATE ORGANIZATION’S EXPERIENCE | Lucell A. LARAWAN | 145–155 |
| RAISING COMPETITIVENESS OF CZECH SMES – ANALYSIS OF R&D SUPPORTING PROGRAMMES | Lukas PROCHAZKA | 157–166 |
| A STRUCTURAL MODEL OF DESTINATION IMAGE, TOURISTS’ SATISFACTION AND DESTINATION LOYALTY | Mahadzirah MOHAMAD, Abdul Manan ALİ, Nur İzzati Ab GHANİ | 167–177 |
| THE ROLE OF ORGANIZATIONAL TRUST, BURNOUT AND INTERPERSONAL DEVIANCE FOR ACHIEVING ORGANIZATIONAL PERFORMANCE | Mazlum ÇELİK, Ömer TURUNÇ, Memduh BEGENİRBAŞ | 179–189 |
| SOME CONSIDERATIONS REGARDING THE CORPORATE SOCIAL RESPONSIBILITY MODELS IN ROMANIA | Mioara BORZA | 191–200 |
| ATTITUDES TOWARD ONLINE SHOPPING FROM THE ASPECTS OF PERSONAL CHARACTERISTICS AND SHOPPING MOTIVE THROUGH A DEVELOPING CONCEPT: PRIVATE SHOPPING | Miray BAYBARS, Elif USTUNDAGLI | 201–210 |
| EVALUATION OF IMPACT OF OUTSOURCING ON EFFICIENCY OF PUBLIC SECTOR ORGANISATIONS | Mirko VİNTAR, Dalibor STANİMİROVİC | 211–225 |
| THE EFFECTS OF THE GLOBAL ECONOMIC CRISIS ON TURKEY’S ECONOMY AND THE RECENT TILT IN HER INTERNATIONAL RELATIONS | Özlen HİÇ BİROL | 227–236 |
| ABOUT THE SIGNIFICANCE OF NATIONAL CULTURE DIFFERENCES FOR DOMESTIC COMPANIES THAT EXPAND TO THE INTERNATIONAL ENVIRONMENT | Paris BAYİAS, Vassilis ASSİMAKOPOULOS | 237–247 |
| SOCIO-DEMOGRAPHIC INFLUENCERS ON PATIENT PROVIDER INTERACTIONS AND OUTCOMES: EMERGING ECONOMY PERSPECTIVES | Payal MEHRA | 249–261 |
| EVALUATING SURROGATE MEASURES OF CONSTRUCTION PROJECT SCHEDULE ROBUSTNESS | Piotr JASKOWSKİ, Slawomir BİRUK, Agata CZARNİGOWSKA | 263–272 |
| A MATRIX APPROACH FOR THREAT ASSESSMENT ON HUMAN CAPITAL IN SMEs | Rony GERMON, Patrick LACLEMENCE, Babiga BIRREGAH | 273–282 |
| COMPARISON OF DIFFERENT APPROACHES TO THE MANAGEMENT SYSTEM CONSTRUCTION AND THEIR INFLUENCE ON THE ENTERPRISE CONTROLLABILITY | Rostislav Kopitov, Lev Faingloz | 283–292 |
| STRATEGIC TRAINING PRACTICES AND TURNOVER INTENTION: THE MEDIATING ROLE OF ORGANIZATIONAL COMMITMENT | Roya Anvari, Salmiah Mohamad Amin | 293–305 |
| IMPROVING THE ABSORBTION OF EUROPEAN FUNDS BY PUBLIC ADMINISTRATION: CASE STUDY ROMANIAN CITY-HALLS | Sebastian Văduva, Ioan Fotea, Mariana Lazar, Carmen Sass | 307–315 |
| LABOUR PRACTICES IN THE CONTENT OF CORPORATE SOCIAL RESPONSIBILITY: AN EVALUATION ON AUTOMOTIVE MANUFACTURER COMPANIES’ WEBSITES | Sevgi Dönmez Maç, Şuayyip Çalış | 317–331 |
| THE IMPACT OF SEAPORT INVESTMENTS ON REGIONAL ECONOMICS AND DEVELOPMENTS | Sibel BAYAR ÇAĞLAK, Gülsüm AYDIN, Güler ALKAN | 333–339 |
| LEADERS´ DEVELOPMENT AND CORPORATE CULTURE | Susanna Göransson, Tom Hagström, Tomas Backström | 341–349 |
| UNDERSTANDING THE MANAGEMENT CHARACTERISTICS OF ENGINEERING STUDENTS IN MUMBAI – INDIA | Thomas Mathew | 359–369 |
| CORPORATE SOCIAL RESPONSIBILITY: THE INFLUENCE OF THE SILVER BOOK | Tuan Nooriani Tuan Ismail | 371–383 |