The purpose of this study is to determine the perceptions of the housekeeping managers about the service quality in hotels A literature survey is conducted concerning the importance of the service quality in hotels and the role of the housekeeping management in service quality In the research part interviewes have been conducted with the housekeeping managers in 92 hotels It has been determined that the housekeeping managers have quite positive perceptions about the service quality However significant differences have been observed between the ownership status and the activity period of the hotels gender of the housekeeping managers and the perceptions about the service quality Key Words: Hotel Establisments Housekeeping Management Service Quality
📌 3 Key Takeaways
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Objective & Hypothesis:The purpose of this study is to determine the perceptions of the housekeeping managers about the service quality in hotels A literature survey is conducted concerning the importance of the service quality in hotels and the role of the housekeeping management in service quality In the research part interviewes have been conducted with the housekeeping managers in 92 hotels It has been determined that the housekeeping managers have quite positive perceptions about the service quality However significant differences have been observed between the ownership status and the activity period of the hotels gender of the housekeeping managers and the perceptions about the service quality Key Words: Hotel Establisments Housekeeping Management Service Quality
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Key Findings & Data:The purpose of this study is to determine the perceptions of the housekeeping managers about the service quality in hotels A literature survey is conducted concerning the importance of the service quality in hotels and the role of the housekeeping management in service quality In the research part interviewes have been conducted with the housekeeping managers in 92 hotels It has been determined that the housekeeping managers have quite positive perceptions about the service quality However significant differences have been observed between the ownership status and the activity period of the hotels gender of the housekeeping managers and the perceptions about the service quality Key Words: Hotel Establisments Housekeeping Management Service Quality
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Conclusion & Impact:The purpose of this study is to determine the perceptions of the housekeeping managers about the service quality in hotels A literature survey is conducted concerning the importance of the service quality in hotels and the role of the housekeeping management in service quality In the research part interviewes have been conducted with the housekeeping managers in 92 hotels It has been determined that the housekeeping managers have quite positive perceptions about the service quality However significant differences have been observed between the ownership status and the activity period of the hotels gender of the housekeeping managers and the perceptions about the service quality Key Words: Hotel Establisments Housekeeping Management Service Quality
🔬Design:Survey & Empirical Study
📍Scope:Comprehensive Sample
⚙️Variables:Anahtar Kelimeler Konaklama İşletmeleri · Kat Hizmetleri Yönetimi · Hizmet Kalitesi
Abstract
The purpose of this study is to determine the perceptions of the housekeeping managers about the service quality in hotels A literature survey is conducted concerning the importance of the service quality in hotels and the role of the housekeeping management in service quality In the research part interviewes have been conducted with the housekeeping managers in 92 hotels It has been determined that the housekeeping managers have quite positive perceptions about the service quality However significant differences have been observed between the ownership status and the activity period of the hotels gender of the housekeeping managers and the perceptions about the service quality Key Words: Hotel Establisments Housekeeping Management Service Quality
Özet
Bu araştırmada konaklama işletmelerinde kat hizmetleri yöneticilerinin hizmet kalitesine yönelik algılarının belirlenmesi amaçlanmıştır Çalışmanın ilk bölümünde yazın incelemesi sunulmaktadır Araştırma bulgularının sunulduğu ilerleyen kısımda ise beş yıldızlı otel ve birinci sınıf tatil köyü türündeki toplam 92 konaklama işletmesinde kat hizmetleri yöneticilerinin birimlerindeki hizmet kalitesine yönelik algısal yaklaşımları değerlendirilmektedir Değerlendirme sonuçları kalite algısında işletmenin sahiplik durumu işletmenin faaliyet süresi ve cinsiyet gibi değişkenlerin farklılığa neden olabilmesine karşın yöneticilerin kaliteye yönelik genel algılarının oldukça yüksek düzeyde olduğunu ortaya koymaktadır A
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