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AI Summary & Key Takeaways
AI Insight⚡ TL;DR(Too Long; Didn't Read)
The aim of this study is determining the individual antecedents of emotional labour through a research held in airline industry.
📌 3 Key Takeaways
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Objective & Hypothesis:Öz Emotional labour is the display of organizationally desired emotions by employees during service interactions.
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Key Findings & Data:Emotions are the last phenomenon, employees may incorporate to the labour process.
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Conclusion & Impact:The aim of this study is determining the individual antecedents of emotional labour through a research held in airline industry.
🔬Design:Research Article
📍Scope:Comprehensive Sample
⚙️Variables:Domain Parameters
Özet
Öz Emotional labour is the display of organizationally desired emotions by employees during service interactions. Emotions are the last phenomenon, employees may incorporate to the labour process. Workers are expected to display some appropriate emotions to the customers, especially in service sector. There are individual antecedents of emotional labour as; gender, age, marital status, education, experience, and it’s assumed that these antecedents create a difference. The aim of this study is determining the individual antecedents of emotional labour through a research held in airline industry.
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Cite This Article
DELEN, M. G. (2017). INDIVIDUAL ANTECEDENTS of EMOTIONAL LABOUR in AIRLINE INDUSTRY. Beykent Üniversitesi Sosyal Bilimler Dergisi, Cilt: 10 - Sayı: 1, 0–0. https://ajindex.com/articles/36743