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Yapay Zeka Hızlı Bakış & Çıkarımlar
AI Insight⚡ TL;DR(1 Cümlede Hızlı Çıkarım)
The aim of this study is determining the individual antecedents of emotional labour through a research held in airline industry.
📌 3 Maddede Bu Makale
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Amaç & Hipotez:Öz Emotional labour is the display of organizationally desired emotions by employees during service interactions.
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Temel Bulgular & Veri:Emotions are the last phenomenon, employees may incorporate to the labour process.
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Sonuç & Katkı:The aim of this study is determining the individual antecedents of emotional labour through a research held in airline industry.
🔬Tür:Araştırma Makalesi
📍Kapsam:Genişletilmiş Akademik Örneklem
⚙️Değişkenler:Alan Parametreleri
Özet
Öz Emotional labour is the display of organizationally desired emotions by employees during service interactions. Emotions are the last phenomenon, employees may incorporate to the labour process. Workers are expected to display some appropriate emotions to the customers, especially in service sector. There are individual antecedents of emotional labour as; gender, age, marital status, education, experience, and it’s assumed that these antecedents create a difference. The aim of this study is determining the individual antecedents of emotional labour through a research held in airline industry.
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Bu Makaleye Atıf Yap
DELEN, M. G. (2017). INDIVIDUAL ANTECEDENTS of EMOTIONAL LABOUR in AIRLINE INDUSTRY. Beykent Üniversitesi Sosyal Bilimler Dergisi, Cilt: 10 - Sayı: 1, 0–0. https://ajindex.com/articles/36743