AI Summary & Key Takeaways
AI InsightThe study determined that the aspects of banking service efficacy had an impact.
📌 3 Key Takeaways
Abstract
Banks are financial institutions that mediate between depositors and lenders, in addition to providing many financial services to customers, such as credit, bank guarantees, and others. With the spread of modern technology and the increasing ability of banks to attract money, Banking services have transitioned from their conventional form to the digital form. Hence, the proliferation of E-banking services has significantly contributed to the expansion and advancement of various nations(5). The current study examines the efficiency of E-banking services using The electronic banking system software.; such as online banking services, mobile banking services, banking services via ATMs, and banking services via points of sale, and the total quality management of banking services (use, employees’ attitudes and behavior, customer relationship, control and supplier relationship), the questionnaire was used as a study tool. The questionnaire was adopted as an important field tool to collect data from beneficiaries who are customers of Ashur, Sumer and Rashid Bank who use E-banking services. 400 questionnaires were distributed manually by visiting the branches of these banks in Baghdad Governorate in Iraq. The study determined that the aspects of banking service efficacy had an impact.