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Journals / İzmir İktisat Dergisi / 2021 / Cilt: 36 Sayı: 4

Does The Servant Leadership Behaviors of Cabin Chiefs Effect on The Level of Job Satisfaction of Cabin Attendants? A Research in An Full- Service Carrier

Kabin Amirlerinin Hizmetkar Liderlik Davranışları Kabin Memurlarının İş Tatmin Düzeyi Üzerinde Etkili midir? Tam Hizmet Sağlayıcı Bir Havayolu İşletmesinde Araştırma

Teoman ERDAĞ
Cem ARSLANTAŞ
Pages
789–810
Publication Date
2021-12-31
DOI
—
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

Thus, there is not a suitable work environment for cabin chiefs to display servant leadership behaviors.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:In this study, by considering the organizational structure, culture, and human resources practices of the airline companies that adopt the full-service carrier business model, the effect of servant leadership on the job satisfaction level of the cabin crew is investigated.
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Key Findings & Data:In the research conducted using SPSS 22 and AMOS 24 statistic package programs, it was observed that displaying servant leadership behaviors by the cabin chiefs have not any significant effect on the job satisfaction of the cabin attendants.
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Conclusion & Impact:Thus, there is not a suitable work environment for cabin chiefs to display servant leadership behaviors.
🔬Design:Modeling & Simulation
📍Scope:Comprehensive Sample
⚙️Variables:Hizmetkar Liderlik · Kabin Ekibi · İş Tatmini

Abstract

In this study, by considering the organizational structure, culture, and human resources practices of the airline companies that adopt the full-service carrier business model, the effect of servant leadership on the job satisfaction level of the cabin crew is investigated. In the research conducted using SPSS 22 and AMOS 24 statistic package programs, it was observed that displaying servant leadership behaviors by the cabin chiefs have not any significant effect on the job satisfaction of the cabin attendants. In the full-service carrier airline, which is usually structured in a formal shape, numerous procedures and work instructions are published with the influence of organizational culture and human resources practices. Thus, there is not a suitable work environment for cabin chiefs to display servant leadership behaviors.

Özet

Bu çalışmada tam hizmet sağlayıcı iş modelini benimseyen havayolu işletmelerinin örgüt yapısı, kültürü ve insan kaynakları uygulamaları dikkate alınarak kabin görevlilerinin iş tatmin düzeyinde hizmetkar liderliğin etkisi araştırılmıştır. SPSS 22 ve AMOS 24 istatistik paket programları kullanılarak yapılan araştırmada kabin amirlerinin hizmetkar liderlik davranışları sergilemesinin kabin memurlarının iş tatmini üzerinde anlamlı bir etkisinin olmadığı görülmüştür. Genellikle formal bir şekilde yapılandırılan tam hizmet sağlayıcı havayolu işletmelerinde örgüt kültürü ve insan kaynakları uygulamalarının etkisiyle çok sayıda prosedür ve çalışma talimatı yayınlanmaktadır. Bu nedenle kabin amirlerinin hizmetkar liderlik davranışları sergilemesine uygun bir çalışma ortamı bulunmamaktadır.

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Cite This Article

ERDAĞ, T., ARSLANTAŞ, C. (2021). Does The Servant Leadership Behaviors of Cabin Chiefs Effect on The Level of Job Satisfaction of Cabin Attendants? A Research in An Full- Service Carrier. İzmir İktisat Dergisi, Cilt: 36 Sayı: 4, 789–810. https://ajindex.com/articles/930060

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