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Journals / İş Ahlakı Dergisi / 2019 / Cilt: 12 - Sayı: 1

Determining the Effect of Emotional Labor on Work Engagement: Service-Sector Employees in Private Enterprises

Duygusal Emeğin İşle Bütünleşme Üzerindeki Etkisinin Belirlenmesine Yönelik Bir Araştırma: Hizmet Sektöründe Özel İşletme Çalışanları

Özgür ÖNGÖRE
Pages
113–133
Publication Date
2022-10-19
DOI
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

Research findings indicate that natural feelings predict vigor and dedication, deep acting predicts absorption, and surface acting predicts vigor significantly.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:Emotional labor represents the work related to employees’ emotional efforts in the workplace.
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Key Findings & Data:In this study, the significant effect of emotional labor on work engagement was attempted to determine for service sector employees in private enterprises.
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Conclusion & Impact:Research findings indicate that natural feelings predict vigor and dedication, deep acting predicts absorption, and surface acting predicts vigor significantly.
🔬Design:Survey & Empirical Study
📍Scope:Comprehensive Sample
⚙️Variables:Domain Parameters

Abstract

Emotional labor represents the work related to employees’ emotional efforts in the workplace. Employees’ emotional efforts that are in harmony with business ethics can be defined as emotional labor. In this study, the significant effect of emotional labor on work engagement was attempted to determine for service sector employees in private enterprises. For this purpose, a questionnaire form was applied from internet to service sector employees in private enterprises in Ankara. Accurate data was collected from 153 service-sector employees working in private enterprises. The relational pattern model was used in this quantitative research. Research findings indicate that natural feelings predict vigor and dedication, deep acting predicts absorption, and surface acting predicts vigor significantly. In addition, from socio-demographic variables income was found as a significant variable to predict vigor, dedication, and absorption. Gender was also found as a significant variable to predict vigor and dedication.

Özet

Duygusal emek, çalışanın iş yerinde göstermiş olduğu işle ilgili duygusal çabalarını temsil etmektedir. Çalışanınişini yaparken gösterdiği iş etiğine uygun duygusal çabaları, duygusal emek olarak tanımlanabilir. Bu araştırmada,hizmet sektöründe özel işletme çalışanlarının sergilediği duygusal emeğin, işle bütünleşme üzerindeki anlamlıetkisi belirlenmeye çalışılmıştır. Bu amaçla internet üzerinden uygulanan anket formu ile Ankara İli’nde hizmetsektöründe özel işletme çalışanı 153 kişiden sağlıklı veri toplanmıştır. Araştırma, korelasyon türü ilişkisel taramamodelinin kullanıldığı nicel bir araştırmadır. Araştırma bulguları; doğal duyguların azim ve adamayı, derinlemesinerol yapmanın benimsemeyi, yüzeysel rol yapmanın ise azimi yordayan anlamlı değişkenler olduklarını göstermiştir.Ayrıca gelirin azim, adama ve benimsemeyi, cinsiyetin ise azim ve adamayı yordayan anlamlı sosyo-demografikdeğişkenler oldukları saptanmıştır.

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Cite This Article

ÖNGÖRE, Ö. (2022). Determining the Effect of Emotional Labor on Work Engagement: Service-Sector Employees in Private Enterprises. İş Ahlakı Dergisi, Cilt: 12 - Sayı: 1, 113–133. https://ajindex.com/articles/555909

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