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Journals / Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi / 2019 / Cilt: 20 - Sayı:

The Investigation of the Relation between Service Quality in Higher Education and School Climate in terms of Different Variables

Soner ARIK
Pages
705–722
Publication Date
2019-04-05
DOI
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

It was concluded that there is a positive, medium and significant relation between service quality and school climate.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:The purpose of this research is to determine whether the students’ perceptions about the quality of the service in higher education and school climate differ significantly in terms of different variables.
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Key Findings & Data:The research also aims to investigate whether there exists a significant relation between the quality of service in higher education and school climate.
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Conclusion & Impact:It was concluded that there is a positive, medium and significant relation between service quality and school climate.
🔬Design:Research Article
📍Scope:2017-2018 Verileri
⚙️Variables:Higher Education · School Climate

Özet

The purpose of this research is to determine whether the students’ perceptions about the quality of the service in higher education and school climate differ significantly in terms of different variables. The research also aims to investigate whether there exists a significant relation between the quality of service in higher education and school climate. The study group of the research consists of 588 students at a state university in 2017-2018 academic years. The data was obtained through the ‘Scale of Service Quality in Higher Education’ and ‘School Climate Scale’. It was concluded that there is a positive, medium and significant relation between service quality and school climate. The results also revealed that school climate perceptions differ significantly in terms of school type and university club membership variables while service quality perceptions differ significantly in terms of gender, order of school preference and grade level.

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Cite This Article

ARIK, S. (2019). The Investigation of the Relation between Service Quality in Higher Education and School Climate in terms of Different Variables. Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi, Cilt: 20 - Sayı:, 705–722. https://ajindex.com/articles/217757

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