SavedAdd your journal

Journals / Uluslararası Ekonomi ve Siyaset Bilimleri Akademik Araştırmalar Dergisi / 2026 / Cilt: 10 Sayı: 23

The Effect of the Level of Digitalization on Organizational Performance in International Trade Enterprises: The Case of Konya

ULUSLARARASI TİCARET İŞLETMELERİNDE DİJİTALLEŞME DÜZEYİNİN ÖRGÜTSEL PERFORMANSA ETKİSİ: KONYA ÖRNEĞİ

Umut Yavuz(SELÇUK ÜNİVERSİTESİ)0000-0003-3681-704X
M. Tahir Demirsel(SELÇUK ÜNİVERSİTESİ)0000-0001-8341-3182
Pages
60–83
Publication Date
2026-06-21
🏛️Bibliographic metadata and full text access for this article are provided via DergiPark.
DergiPark Record ↗
✨

AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

According to the study's findings, the level of digitalization has increased in the last 5 years, and digitalization has a positive impact on organizational performance.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:Digitalization offers unique benefits for businesses in terms of increasing efficiency, ensuring sustainability, providing various opportunities and conveniences thanks to digital data, organizational integrity and producing appropriate solutions to problems.
📊
Key Findings & Data:The efficient and effective use of digital technologies in businesses also creates positive results in terms of flexibility, responsiveness and ultimately performance.
💡
Conclusion & Impact:According to the study's findings, the level of digitalization has increased in the last 5 years, and digitalization has a positive impact on organizational performance.
🔬Design:Survey & Empirical Study
📍Scope:Comprehensive Sample
⚙️Variables:dijitalleşme düzeyi · örgütsel performans · ihracat yapan işletmeler

Abstract

Digitalization offers unique benefits for businesses in terms of increasing efficiency, ensuring sustainability, providing various opportunities and conveniences thanks to digital data, organizational integrity and producing appropriate solutions to problems. The efficient and effective use of digital technologies in businesses also creates positive results in terms of flexibility, responsiveness and ultimately performance. This study aims to investigate the effects of digitalization levels of enterprises on their organizational performance. In this context, the concepts of digitalization and organizational performance have been mentioned, and the most recent studies in these areas have been put forward. In the quantitative part of the study, the analysis findings of the survey study applied to determine the effect of the digitalization levels of the exporting enterprises in the Konya industry on their organizational performance are included. In this context, 500 valid questionnaire was obtained and these data were analyzed in the SPSS program. According to the study's findings, the level of digitalization has increased in the last 5 years, and digitalization has a positive impact on organizational performance.

Özet

Dijitalleşme işletmeler açısından verimliliği artırmak, sürdürülebilirliği sağlamak, dijital veriler sayesinde çeşitli fırsat ve kolaylıklar sunmak, organizasyon bütünlüğü ve sorunlara uygun çözümler üretmek açısından eşsiz faydalar sunmaktadır. İşletmelerde dijital teknolojilerin verimli ve etkin kullanımı aynı zamanda esneklik, tepkisellik ve nihayetinde performans açısından olumlu sonuçlar doğurmaktadır. Bu çalışmanın amacı işletmelerin dijitalleşme düzeylerinin örgütsel performanslarına olan etkilerini araştırmaktır. Bu bağlamda öncelikle dijitalleşme ve örgütsel performans kavramlarına değinilmiş, son yıllarda bu alanlarda yapılan en güncel çalışmalar ortaya konulmuştur. Çalışmanın nicel bölümünde ise Konya sanayisinde uluslararası ticaret yapan işletmelerin dijitalleşme düzeylerinin örgütsel performanslarına etkisini belirlemek amacıyla uygulanan anket çalışmasının analiz bulgularına yer verilmiştir. Bu kapsamda 500 adet geçerli anket elde edilmiş ve bu veriler SPSS programında analiz edilmiştir. Çalışmanın sonuçlarına göre dijitalleşme düzeyi son 5 yılda yükselmiştir ve dijitalleşmenin örgütsel performansa olumlu bir etkisi vardır.

🔖

Cite This Article

Yavuz, U., Demirsel, M. T. (2026). The Effect of the Level of Digitalization on Organizational Performance in International Trade Enterprises: The Case of Konya. Uluslararası Ekonomi ve Siyaset Bilimleri Akademik Araştırmalar Dergisi, Cilt: 10 Sayı: 23, 60–83. https://doi.org/10.58202/joecopol.1949260

📄 Full Text PDF Viewer

📄

PDF görüntüleyici hazırlanıyor...

References (39)

  1. Akandere, Gökhan. (2021). Dijitalleşme Düzeyi ve Yeşil Lojistik Uygulamaların Lojistik Performansa Etkisi. Nevşehir Hacı Bektaş Veli Üniversitesi SBE Dergisi, 11(4), 1979-2000.
  2. Al Khajeh, Ebrahim Hasan. (2018). Impact of leadership styles on organizational performance. Journal of Human Resources Management Research, 2018, 1-10.
  3. Almeida, F., & Okon, E. (2025). Impact of digitalization on SMEs performance: the mediating role of IoT. Digital Transformation and Society, 4(4), 407-422.
  4. Alshurideh, M, Kurdi, B, Alzoubi, H, Obeidat, B, Hamadneh, S, & Ahmad, A. (2022). The influence of supply chain partners’ integrations on organizational performance: The moderating role of trust. Uncertain Supply Chain Management, 10(4), 1191-1202.
  5. Anwar, Govand, & Abdullah, Nabaz Nawzad. (2021). The impact of Human resource management practice on Organizational performance. International journal of Engineering, Business and Management (IJEBM), 5.
  6. Atan, Murat, & Uzkurt, Büşra Koru. (2022). Dijitalleşmenin İş Performansı, İş Tatmini ve Örgütsel Bağlılık Üzerine Etkileri.
  7. Bakoğlu, Refika. (2001). Örgütsel Performans Kavramı ve Gelişimi. Öneri Dergisi, 4(15), 39-45.
  8. Başar, Pınar. (2022). Örgütsel Öğrenmenin Örgütsel Performans Üzerindeki Etkisi. İşletme Araştırmaları Dergisi, 14(1), 621-634.
  9. Bickauske, Daiva, Simanaviciene, Zaneta, Jakubavicius, Arturas, Vilys, Mantas, & Mykhalchyshyna, Larysa. (2020). Analysis and perspectives of the level of enterprises digitalization (Lithuanian manufacturing sector case). Independent Journal of Management & Production, 11(9), 2291-2307.
  10. Boyacı, Başak. (2022). Bir sürdürülebilirlik faktörü olarak dijitalleşme KOBİ'ler üzerine bir araştırma.
  11. Calantone, R. J., Cavusgil, S. T. and Zhao, Y. (2002). Learning Orientation, Firm Innovation Capability, and Firm Performance. Industrial Marketing Management. 31(6): 515-524.
  12. Demirağ, Bülent, & Çavuşoğlu, Sinan. (2019). Sosyal Sermayede Güven Boyutunun Örgütsel Performans Ve Bağlılık Üzerindeki Etkilerine Yönelik Teorik Bir Değerlendirme. Business & Management Studies: An International Journal, 7(2), 644-667.
  13. Demirsel, M.T. (2006). İhracata yönelik üretim yapan KOBİ'lerde kullanılan bilişim teknolojilerinin örgütsel performansa etkileri: Konya organize sanayi bölgelerinde bir uygulama. Selçuk Üniversitesi Sosyal Bilimler Enstitüsü,
  14. Demirsel, M.T. (2014). Kobi’lerde Kullanılan Bilişim Teknolojilerinin Örgütsel Performansa Etkileri: Konya Organize Sanayi Bölgelerinde Bir Araştırma. Sosyal Ekonomik Araştırmalar Dergisi, 14(28), 278-305.
  15. Fauzi, Abu Amar, & Sheng, Margaret L. (2020). The digitalization of micro, small, and medium-sized enterprises (MSMEs): An institutional theory perspective. Journal of Small Business Management, 1-26.
  16. Gudergan, G., and Mugge, P. (2017).“The gap between practice and theory of digital transformation”, Proceeding Hawaii International Conference of System Science,1-15.
  17. Guo, Hai, Yang, Zhuen, Huang, Ran, & Guo, Anqi. (2020). The digitalization and public crisis responses of small and medium enterprises: Implications from a COVID-19 survey. Frontiers of Business Research in China, 14(1), 1-25.
  18. Halid, Hafinas, Yusoff, Yusmani Mohd, & Somu, Hemalatha. (2020). The relationship between digital human resource management and organizational performance. Paper presented at the First ASEAN Business,
  19. Environment, and Technology Symposium (ABEATS 2019).
  20. Jafarzadeh, H., Aurum, H., D’Ambra, J., Abedin, B., and Assemi, B. (2015). “Search engine advertising adoption and utilization: An empirical investigation of inflectional factors”, Organizational Computing and Electronic Commerce, 25(4), pp. 402-427.
  21. Kalogiannidis, Stavros (2021). Impact of employee motivation on organizational performance. A scoping review paper for public sector. The Strategic Journal of Business & Change Management, 8 (3), 984, 996, 3.
  22. Kane, G.C., Palmer, D., Phillips, A. N., Kiron, D., and Buckley, N. (2016). “Aligning the organization for its digital future”, MIT Sloan Management Review, 57(4), 2016.
  23. Klein, Müge. (2020). İşletmelerin Dijital Dönüşüm Senaryoları-Kavramsal Bir Model Önerisi. Elektronik Sosyal Bilimler Dergisi, 19(74), 997-1019.
  24. Kozcu, G. Y. (2020). Organizational learning capability, organizational resilience, organizational performance, and market turbulence: A moderated mediation model (Doctoral dissertation, Dokuz Eylül University, Graduate School of Social Sciences, İzmir). Retrieved from CoHE National Thesis Center. (Thesis No. 627191).
  25. Lansiti, M., and Lakhani, K. (2014). “Digital Ubiquity-How connections, sensors and data are revolutionizing business”, Harvard Business Review.
  26. Lasater, Karen B, Jarrín, Olga F, Aiken, Linda H, McHugh, Matthew D, Sloane, Douglas M, & Smith, Herbert L. (2019). A methodology for studying organizational performance: a multistate survey of front-line providers. Medical care, 57(9), 742.
  27. Merín-Rodrigáñez, J., Dasí, À., & Alegre, J. (2024). Digital transformation and firm performance in innovative SMEs: The mediating role of business model innovation. Technovation, 134, 103027.
  28. Muro, Mark, Liu, Sifan, Whiton, Jacob, & Kulkarni, Siddharth. (2017). Digitalization and the American workforce.
  29. Nadeem, A., Abedin, B., Cerpa, N. and Chew, E. (2018). “Editorial: Digital Transformation and Digital Business Strategy in Electronic Commerce-The Role of Organizational Capabilities”, Journal of Theoretical and Applied Electronic Commerce Research, 13(2), 1-8.
  30. Rehman, Shafique-ur, Mohamed, Rapiah, & Ayoup, Hazeline. (2019). The mediating role of organizational capabilities between organizational performance and its determinants. Journal of Global Entrepreneurship Research, 9(1), 1-23.
  31. Sağlam, M. (2019). Uluslararası pazarlama karması stratejilerinin ve Porter’ın elmas modeli boyutlarının ihracatçı firmaların performanslarıyla ilişkisinin belirlenmesine yönelik bir araştırma (Doktora tezi, Marmara Üniversitesi, Sosyal Bilimler Enstitüsü, İstanbul). YÖK Ulusal Tez Merkezi veri tabanından edinilmiştir. (Tez No. 544895).
  32. Sağlam, Mehmet. (2021). İşletmelerde Geleceğin Vizyonu Olarak Dijital Dönüşümün Gerçekleştirilmesi Ve Dijital Dönüşüm Ölçeğinin Türkçe Uyarlaması İstanbul Ticaret Üniversitesi Sosyal Bilimler Dergisi, 20(40), 395-420.
  33. Shpak, Nestor, Kuzmin, Oleh, Dvulit, Zoriana, Onysenko, Tetiana, & Sroka, Włodzimierz. (2020). Digitalization of the marketing activities of enterprises: Case study. Information, 11(2), 109.
  34. Stoldt, Johannes, Trapp, Thies Uwe, Toussaint, Stefan, Süße, Marian, Schlegel, Andreas, & Putz, Matthias. (2018). Planning for digitalisation in SMEs using tools of the digital factory. Procedia Cirp, 72, 179-184.
  35. Surahman, S., Shee, H., Fitrian, Z., Adi, A. S., & Yudaruddin, R. (2023). The effect of digital transformation and innovation on SMEs’ performance in times of COVID-19. Problems and Perspectives in Management, 21(4), 95–110. https://doi.org/10.21511/ppm.21(4).2023.07
  36. Svahn, F., Mathiassen, L., and Lindgren, R. (2017). “Embracing digital innovation in incumbent firms: How Volvo cars managed competing concerns”, MIS Quarterly, 41(1), pp. 239-253.
  37. Tohanean, Dragos, Toma, Sorin-George, & Dumitru, Ionel. (2018). Organizational performance and digitalization in industry 4.0. The Journal of Emerging Trends in Marketing and Management, 1(1), 282-293.
  38. Yalçın, Ömer (2021). Dijitalleşen İnsan Kaynakları Yönetiminin Örgüt Performansına Etkisi: Bankacılık Ve Finans Sektörü Üzerine Bir Araştırma.
  39. Yurdakul, Selin, & Bayraktar, Osman. (2022). Aile İşletmelerinde Kurumsallaşma Düzeyi Ve Örgütsel Performans İlişkisinin İncelenmesi. İstanbul Ticaret Üniversitesi Sosyal Bilimler Dergisi, 21(43), 504-527.