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Journals / İktisadi İdari ve Siyasal Araştırmalar Dergisi / 2026 / Sayı: 29

The Relationship Between Total Quality Management and Occupational Burnout: An Analysis in Healthcare Institutions

Toplam Kalite Yönetimi ve Mesleki Tükenmişlik İlişkisi: Sağlık Kurumlarında Bir İnceleme

Ayhan Terzibaş(BOLU ABANT İZZET BAYSAL ÜNİVERSİTESİ, YENİÇAĞA YAŞAR ÇELİK MESLEK YÜKSEKOKULU, PAZARLAMA VE DIŞ TİCARET BÖLÜMÜ)0000-0002-9738-5917
Pages
767–789
Publication Date
2026-09-10
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

The results suggest that implementing TQM in ways that strengthen employee participation, feedback, and organizational support may contribute to employee well-being in healthcare institutions.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:This study aims to examine the relationships between the level of Total Quality Management (TQM) adoption perceived by healthcare professionals and the three dimensions of occupational burnout: emotional exhaustion, depersonalization, and personal failure.
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Key Findings & Data:The study was conducted using a correlational survey design, and data were collected between May 1 and June 20, 2025, from 322 healthcare professionals working in Düzce, Türkiye, who were reached through convenience sampling.
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Conclusion & Impact:The results suggest that implementing TQM in ways that strengthen employee participation, feedback, and organizational support may contribute to employee well-being in healthcare institutions.
🔬Design:Survey & Empirical Study
📍Scope:2025 Verileri
⚙️Variables:Mesleki Tükenmişlik · Toplam Kalite Yönetimi · Sağlık Çalışanları

Abstract

This study aims to examine the relationships between the level of Total Quality Management (TQM) adoption perceived by healthcare professionals and the three dimensions of occupational burnout: emotional exhaustion, depersonalization, and personal failure. The study was conducted using a correlational survey design, and data were collected between May 1 and June 20, 2025, from 322 healthcare professionals working in Düzce, Türkiye, who were reached through convenience sampling. Data were collected using the 28-item TQM Adoption Scale developed by Ramseook-Munhurrun et al. (2011) and the Maslach Burnout Inventory adapted into Turkish by Ergin (1992). The data were analyzed using descriptive statistics, reliability analyses, confirmatory factor analysis, Pearson correlation analysis, and hierarchical regression analysis. The findings showed that, after controlling for demographic variables, TQM adoption was significantly and negatively associated with emotional exhaustion (β = -0,316), depersonalization (β = -0,204), and personal failure (β = -0,293). The strongest relationship was observed for emotional exhaustion, whereas the weakest relationship was found for depersonalization. The results suggest that implementing TQM in ways that strengthen employee participation, feedback, and organizational support may contribute to employee well-being in healthcare institutions.

Özet

Bu araştırmada, sağlık çalışanlarının algıladığı toplam kalite yönetimi (TKY) benimsenme düzeyi ile mesleki tükenmişliğin duygusal tükenme, duyarsızlaşma ve kişisel başarısızlık hissi boyutları arasındaki ilişkilerin incelenmesi amaçlanmıştır. Araştırma ilişkisel tarama modelinde yürütülmüş; veriler 1 Mayıs–20 Haziran 2025 tarihleri arasında Düzce'de görev yapan ve kolayda örnekleme yöntemiyle ulaşılan 322 sağlık çalışanından toplanmıştır. Veri toplamada Ramseook-Munhurrun vd. (2011) tarafından geliştirilen 28 maddelik TKY Benimsenmesi Ölçeği ile Ergin (1992) tarafından Türkçeye uyarlanan Maslach Tükenmişlik Ölçeği kullanılmıştır. Veriler tanımlayıcı istatistikler, güvenirlik analizleri, doğrulayıcı faktör analizi, Pearson korelasyon analizi ve hiyerarşik regresyon analiziyle incelenmiştir. Bulgular, demografik değişkenler kontrol edildikten sonra TKY benimsenmesinin duygusal tükenme (β = -0,316), duyarsızlaşma (β = -0,204) ve kişisel başarısızlık hissi (β = -0,293) ile negatif ve anlamlı biçimde ilişkili olduğunu göstermiştir. İlişki en güçlü duygusal tükenme, en zayıf ise duyarsızlaşma boyutunda gözlenmiştir. Sonuçlar, sağlık kurumlarında TKY'nin çalışan katılımını, geri bildirimi ve örgütsel desteği güçlendirecek biçimde uygulanmasının çalışan refahını destekleyebileceğine işaret etmektedir.

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Cite This Article

Terzibaş, A. (2026). The Relationship Between Total Quality Management and Occupational Burnout: An Analysis in Healthcare Institutions. İktisadi İdari ve Siyasal Araştırmalar Dergisi, Sayı: 29, 767–789. https://doi.org/10.25204/iktisad.1900095

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