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Journals / Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi / 2026 / Sayı: 74

Change fatigue and quiet quitting in airport ground handling: A psychological resilience perspective

Havalimanı yer hizmetlerinde değişim yorgunluğu ve sessiz istifa: Psikolojik dayanıklılık perspektifi

Mustafa Altıntaş(ALANYA ALAADDİN KEYKUBAT ÜNİVERSİTESİ)0000-0002-8843-2128
Pages
185–195
Publication Date
2026-08-31
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

By extending change fatigue and quiet quitting research to airport ground handling, this study contributes to the literature by demonstrating the buffering role of psychological resilience in a safety-sensitive operational context.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:This study examined the association between change fatigue and quiet quitting among airport ground handling employees and tested the moderating role of psychological resilience.
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Key Findings & Data:Data were collected through online surveys completed by 394 employees from Group A ground handling companies at Istanbul Airport and Sabiha Gökçen Airport.
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Conclusion & Impact:By extending change fatigue and quiet quitting research to airport ground handling, this study contributes to the literature by demonstrating the buffering role of psychological resilience in a safety-sensitive operational context.
🔬Design:Survey & Empirical Study
📍Scope:Comprehensive Sample
⚙️Variables:değişim yorgunluğu · havalimanı yer hizmetleri · psikolojik dayanıklılık

Abstract

This study examined the association between change fatigue and quiet quitting among airport ground handling employees and tested the moderating role of psychological resilience. Data were collected through online surveys completed by 394 employees from Group A ground handling companies at Istanbul Airport and Sabiha Gökçen Airport. Confirmatory factor analysis was used to assess the measurement structure, while Pearson correlation analysis, hierarchical regression, and PROCESS Macro Model 1 were used to test the hypotheses. The findings showed that change fatigue was positively associated with quiet quitting. Psychological resilience was negatively associated with quiet quitting, and the positive association between change fatigue and quiet quitting became weaker at higher levels of psychological resilience. Simple slope analysis indicated that the association was stronger when psychological resilience was low, weaker at the mean level of resilience, and statistically nonsignificant when psychological resilience was high. The results are consistent with the JD-R model and COR theory. The study suggests that accumulated change-related strain may be reflected in reduced discretionary effort, while psychological resilience may function as a protective personal resource in safety-sensitive and high-tempo airport ground handling operations. By extending change fatigue and quiet quitting research to airport ground handling, this study contributes to the literature by demonstrating the buffering role of psychological resilience in a safety-sensitive operational context.

Özet

Bu çalışma, havalimanı yer hizmetleri çalışanlarında değişim yorgunluğu ile sessiz istifa arasındaki ilişkiyi ve psikolojik dayanıklılığın bu ilişkideki düzenleyici rolünü incelemektedir. Araştırma, İstanbul Havalimanı ve Sabiha Gökçen Havalimanı’nda faaliyet gösteren A Grubu yer hizmetleri şirketlerinde çalışan 394 personelden çevrim içi anket yoluyla elde edilen verilere dayanmaktadır. Ölçüm yapısını değerlendirmek amacıyla doğrulayıcı faktör analizi uygulanmış; hipotezler Pearson korelasyon analizi, hiyerarşik regresyon analizi ve PROCESS Macro Model 1 aracılığıyla test edilmiştir. Bulgular, değişim yorgunluğunun sessiz istifa ile pozitif yönde ilişkili olduğunu göstermiştir. Psikolojik dayanıklılık ise sessiz istifa ile negatif yönde ilişkili bulunmuş ve psikolojik dayanıklılık düzeyi arttıkça değişim yorgunluğu ile sessiz istifa arasındaki pozitif ilişkinin zayıfladığı görülmüştür. Basit eğim analizi, bu ilişkinin psikolojik dayanıklılık düşük olduğunda daha güçlü, ortalama düzeyde daha zayıf ve yüksek psikolojik dayanıklılık düzeyinde istatistiksel olarak anlamsız olduğunu göstermiştir. Sonuçlar, İş Talepleri-Kaynakları Modeli ve Kaynakların Korunumu Kuramı ile tutarlıdır. Çalışma, birikmiş değişim kaynaklı zorlanmanın yer hizmetleri çalışanlarında gönüllü katkının azalmasıyla ilişkili olabileceğine; psikolojik dayanıklılığın ise emniyet duyarlı ve yüksek tempolu havalimanı yer hizmetleri operasyonlarında koruyucu bir kişisel kaynak olarak değerlendirilebileceğine işaret etmektedir. Bu yönüyle çalışma, değişim yorgunluğu ve sessiz istifa ilişkisini havalimanı yer hizmetleri bağlamında ele alarak psikolojik dayanıklılığın emniyet duyarlı operasyonlardaki koruyucu rolünü ortaya koyması bakımından literatüre özgün katkı sunmaktadır.

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Cite This Article

Altıntaş, M., *, M. A. (2026). Change fatigue and quiet quitting in airport ground handling: A psychological resilience perspective. Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, Sayı: 74, 185–195. https://doi.org/10.18070/erciyesiibd.1921772

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