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Journals / Verimlilik Dergisi / 2026 / Cilt: 60 Sayı: 3

A Qualitative Research on the Approach of Turkish Public Administrators to Digital Maturity

Türk Kamu Yöneticilerinin Dijital Olgunluğa Yaklaşımı Üzerine Nitel Bir Araştırma

Ebru Canlı Akkoyun(PTT A.Ş. GENEL MÜDÜRLÜĞÜ)0000-0002-3903-0122
Ayşegül Saylam(hacettepe Üniversitesi)0000-0003-1737-6656
Pages
719–738
Publication Date
2026-07-16
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

Interview findings indicate that factors such as the cost of new technologies, human resource, inadequate technology and technical infrastructure, the scope of the field of activity, and the nature of the public institution influence achieving digital maturity.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:Purpose: This study aims to examine the approaches of administrators working in public institutions to digital maturity in terms of digital maturity dimensions.
📊
Key Findings & Data:MAXQDA Analytics Pro (24.11.0) was used to visualize the analysis process.
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Conclusion & Impact:Interview findings indicate that factors such as the cost of new technologies, human resource, inadequate technology and technical infrastructure, the scope of the field of activity, and the nature of the public institution influence achieving digital maturity.
🔬Design:Survey & Empirical Study
📍Scope:Comprehensive Sample
⚙️Variables:Dijital Dönüşüm · Dijital Olgunluk ve Boyutları · Kamu Yöneticileri

Abstract

Purpose: This study aims to examine the approaches of administrators working in public institutions to digital maturity in terms of digital maturity dimensions. Methodology: The research is based on thematic analysis, a qualitative data analysis technique. A semi-structured interview technique was used in the data collection process. This technique allows the researcher to focus on a specific set of questions while also allowing participants to express their perspectives in detail. MAXQDA Analytics Pro (24.11.0) was used to visualize the analysis process. Findings: Participant opinions on the theme of understanding digital maturity dimensions were concentrated in the technology category. Interview findings indicate that factors such as the cost of new technologies, human resource, inadequate technology and technical infrastructure, the scope of the field of activity, and the nature of the public institution influence achieving digital maturity. Originality: A review of the literature reveals that researchers have attempted to measure the digital maturity of various institutions, organizations, and companies using either a developed model or an existing digital maturity model, using surveys. No studies were found specifically on the perspective, attitude, or perception of postal managers toward digital maturity. This study aims to address this gap in the literature by examining the perspectives of postal managers on digital maturity through interviews, focusing on the dimensions of digital maturity.

Özet

Amaç: Bu çalışma, kamu kurumunda çalışan yöneticilerin dijital olgunluğa yaklaşımlarını dijital olgunluk boyutları üzerinden incelemeyi amaçlamaktadır. Yöntem: Araştırma, nitel veri analiz tekniklerinden biri olan tematik analiz üzerine temellendirilmiştir. Veri toplama sürecinde yarı yapılandırılmış mülakat tekniği tercih edilmiştir. Bu teknik, araştırmacıya belirli bir soru seti çerçevesinde hareket etme imkânı tanırken, aynı zamanda katılımcıların kendi perspektiflerini ayrıntılı şekilde ifade etmelerine olanak sağlamaktadır. Analiz sürecinin görselleştirilmesinde MAXQDA Analytics Pro (24.11.0) programından yararlanılmıştır. Bulgular: Dijital olgunluk boyutlarını anlama temasına yönelik katılımcı görüşleri, teknoloji kategorisinde yoğunlaşmıştır. Görüşme bulguları, yeni teknolojilerin maliyetli olması, insan kaynakları (bilgi teknolojileri alanında), teknoloji ve teknik altyapı yetersizliği, faaliyet alanının yayınlığı ve kamu kurumu niteliği gibi faktörlerin dijital olgunluğa ulaşmayı etkilediğini göstermektedir. Özgünlük: Literatür incelendiğinde, araştırmacıların farklı kurum, kuruluş ve şirketlerin dijital olgunluğunun geliştirilen bir model veya var olan bir dijital olgunluk model ile anket tekniği üzerinden ölçülmeye çalışıldığı görülmüştür. Posta idareleri özelinde yöneticilerin dijital olgunluğa bakışı, tutumu veya algısı ile ilgili herhangi bir çalışmaya rastlanmamıştır. Bu kapsamda yapılan çalışma, posta idaresinde yönetici pozisyonunda bulunan kişilerin dijital olgunluğa bakış açısını mülakat tekniği ile dijital olgunluk boyutları üzerinden inceleyerek literatürdeki boşluğun kapatılması amaçlanmıştır.

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Cite This Article

Akkoyun, E. C., Saylam, A. (2026). A Qualitative Research on the Approach of Turkish Public Administrators to Digital Maturity. Verimlilik Dergisi, Cilt: 60 Sayı: 3, 719–738. https://doi.org/10.51551/verimlilik.1833952

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