KaydedilenlerDerginizi ekleyin

Dergiler / International Journal of Social Inquiry / 2026 / Cilt: 15 Sayı: 1

Çalışanların Güven Davranışlarının İşlevsiz Davranışları Üzerindeki Etkisinde Yönetimin Olumlu Davranışının Aracı Rolü: Değer Kuramı Analizi

The Effect of Trust Among Employees on Dysfunctional Behavior and the Mediating Role of Management’s Positive Behavior: A Theory of Values Analysis

İbrahim Durmuş(GÜMÜŞHANE ÜNİVERSİTESİ)0000-0002-3872-2258
Sayfa
1–20
Yayın Tarihi
2022-06-30
🏛️Bu makalenin bibliyografik verileri ve tam metin bağlantısı DergiPark üzerinden sağlanmıştır.
DergiPark Kaydı ↗
✨

Yapay Zeka Hızlı Bakış & Çıkarımlar

AI Insight
⚡ TL;DR(1 Cümlede Hızlı Çıkarım)

Araştırmada ayrıca çalışanların iş yerlerinde birbirlerine olan güvenlerinin işlevsiz davranışları üzerindeki etkisinde yönetimin çalışanlarına karşı olumlu davranışları tam aracı etkiye sahip olmuştur.

📌 3 Maddede Bu Makale

🎯
Amaç & Hipotez:Değerler kuramının evrensel ilkelerinin yanında çalışanların organizasyon içerisindeki faaliyetlerinde; güven, olumlu davranış ve işlevsiz davranışlar bir bütün olarak araştırılabilir.
📊
Temel Bulgular & Veri:Daha evvel gerçekleştirilen çalışmalarda organizasyonlarda çalışma arkadaşlarının birbirlerine olan güvenleri (TYC), işlevsiz davranışları (EDB) ve yönetimin çalışanlara olumlu davranışları (PBM) kavramları ayrı ayrı farklı alanlarda incelenmiştir.
💡
Sonuç & Katkı:Araştırmada ayrıca çalışanların iş yerlerinde birbirlerine olan güvenlerinin işlevsiz davranışları üzerindeki etkisinde yönetimin çalışanlarına karşı olumlu davranışları tam aracı etkiye sahip olmuştur.
🔬Tür:Araştırma Makalesi
📍Kapsam:Genişletilmiş Akademik Örneklem
⚙️Değişkenler:Değerler Kuramı · Güven · İşlevsiz Davranış

Özet

Değerler kuramının evrensel ilkelerinin yanında çalışanların organizasyon içerisindeki faaliyetlerinde; güven, olumlu davranış ve işlevsiz davranışlar bir bütün olarak araştırılabilir. Daha evvel gerçekleştirilen çalışmalarda organizasyonlarda çalışma arkadaşlarının birbirlerine olan güvenleri (TYC), işlevsiz davranışları (EDB) ve yönetimin çalışanlara olumlu davranışları (PBM) kavramları ayrı ayrı farklı alanlarda incelenmiştir. Araştırmada önceki çalışmalardan farklı olarak bu kavramlar bir bütün halinde farklı organizasyonlarda çalışanlara uygulanmıştır. Araştırma sonuçları çalışanların birbirlerine olan güvenlerinin işlevsiz davranışlarını pozitif ve anlamlı olarak etkilediğini göstermiştir. Çalışanların birbirlerine olan güvenleri yönetimlerinin çalışanlara karşı olumlu davranışlarını pozitif ve anlamlı olarak etkilemiştir. Yönetimin çalışanlarına karşı olumlu davranışları ise çalışanların işlevsiz davranışlarını pozitif ve anlamlı bir şekilde etkilemiştir. Araştırmada ayrıca çalışanların iş yerlerinde birbirlerine olan güvenlerinin işlevsiz davranışları üzerindeki etkisinde yönetimin çalışanlarına karşı olumlu davranışları tam aracı etkiye sahip olmuştur.

Abstract

In the activities of the employees in an organization, trust, positive behavior, and dysfunctional behavior can be investigated as a whole, in addition to the universal principles of the theory of values. In previous studies, the concepts of trust among colleagues (TYC), dysfunctional behavior (EDB), and positive behavior of management towards employees (PBM) in organizations were examined separately in different areas. Unlike in previous studies, these concepts were, in this study, applied together to employees in different organizations. In this research, employees’ trust in one another positively and significantly affected their dysfunctional behavior. Employees’ trust in one another also positively and significantly affected their management’s positive behavior towards employees. The positive behavior of the management towards their employees in turn affected the dysfunctional behavior of the employees in a positive and meaningful way. In the study, the positive behavior of the management towards their employees had a full mediator effect on the impact of employees’ trust one another on employees' dysfunctional behaviors.

🔖

Bu Makaleye Atıf Yap

Durmuş, İ. (2022). Çalışanların Güven Davranışlarının İşlevsiz Davranışları Üzerindeki Etkisinde Yönetimin Olumlu Davranışının Aracı Rolü: Değer Kuramı Analizi. International Journal of Social Inquiry, Cilt: 15 Sayı: 1, 1–20. https://doi.org/10.37093/ijsi.951910

📄 Tam Metin PDF Okuyucu

📄

PDF görüntüleyici hazırlanıyor...

Kaynakça (70)

  1. Appelbaum, S. H., Iaconi, G. D., & Matousek, A. (2007). Positive and negative deviant workplace behaviors: Causes, impacts, and solutions. Corporate Governance: The International Journal of Business in Society, 7(5), 586–598. https://doi.org/10.1108/14720700710827176
  2. Balthazard, P. A., Cooke, R. A., & Potter, R. E. (2006). Dysfunctional culture, dysfunctional organization: Capturing the behavioral norms that form organizational culture and drive performance. Journal of Managerial Psychology, 21(8), 709–732. https://doi.org/10.1108/02683940610713253
  3. Bardi, A., & Schwartz, S. H. (2003). Values and behavior: Strength and structure of relations. Personality and Social Psychology Bulletin, 29(10), 1207–1220. https://doi.org/10.1177/0146167203254602
  4. Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173–1182. https://doi.org/10.1037/0022-3514.51.6.1173
  5. Brown, D. V., & Myers, C. A. (1957). Management’s attitudes toward employees and unions. Monthly Labor Review, 80(2), 157–160.
  6. Burke, L. A., & Witt, L. A. (2004). Personality and high-maintenance employee behavior. Journal of Business and Psychology, 18(3), 349–363.
  7. Bysted, R. (2013). Innovative employee behaviour: The moderating effects of mental involvement and job satisfaction on contextual variables. European Journal of Innovation Management, 16(3), 268–284. https://doi.org/10.1108/EJIM-09-2011-0069
  8. Chen, M. J., & Ayoko, O. B. (2012). Conflict and trust: The mediating effects of emotional arousal and self‐conscious emotions. International Journal of Conflict Management, 23(1), 19–56. https://doi.org/10.1108/10444061211199313
  9. Cohen, M. A., & Dienhart, J. (2013). Moral and amoral conceptions of trust, with an application in organizational ethics. Journal of Business Ethics, 112(1), 1–13. https://doi.org/10.1007/s10551-012-1218-5
  10. Cole, M. S., Walter, F., & Bruch, H. (2008). Affective mechanisms linking dysfunctional behavior to performance in work teams: A moderated mediation study. The Journal of Applied Psychology, 93 (5), 945–958. https://doi.org/10.1037/0021-9010.93.5.945
  11. Colquitt, J. A., Scott, B. A., & LePine, J. A. (2007). Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance. Journal of Applied Psychology, 92(4), 909–927. https://doi.org/10.1037/0021-9010.92.4.909
  12. Cooper, D., & Fiosh, C. P. C. (2006). The Impact of Management’s Commitment on Employee Behavior: A Field Study. 7th Professional Development Conference & Exhibition. https://www.behavioral-safety.com/articles/Impact_of_Management_Commitment.pdf
  13. Costa, A. C. (2003). Work team trust and effectiveness. Personnel Review, 32(5), 605–622. https://doi.org/10.1108/00483480310488360
  14. Costigan, R. D., Insinga, R. C., Berman, J. J., Ilter, S. S., Kranas, G., & Kureshov, V. A. (2006). The effect of employee trust of the supervisor on enterprising behavior: A cross-cultural comparison. Journal of Business and Psychology, 21(2), 273–291. https://doi.org/10.1007/s10869-006-9029-2
  15. Cruwys, T., Greenaway, K. H., Ferris, L. J., Rathbone, J. A., Saeri, A. K., Williams, E., Parker, S. L., Chang, M. X.-L., Croft, N., Bingley, W., & Grace, L. (2021). When trust goes wrong: A social identity model of risk taking. Journal of Personality and Social Psychology, 120(1), 57–83. https://doi.org/10.1037/pspi0000243
  16. Dalal, R. S., Bashshur, M. R., & Credé, M. (2011). The forgotten facet: Employee satisfaction with management above the level of immediate supervision. Applied Psychology, 60(2), 183–209. https://doi.org/10.1111/j.1464-0597.2010.00431.x
  17. Davidov, E., Schmidt, P., & Schwartz, S. H. (2008). Bringing values back in: The adequacy of the European social survey to measure values in 20 countries. Public Opinion Quarterly, 72(3), 420–445. https://doi.org/10.1093/poq/nfn035
  18. Devos, T., Spini, D., & Schwartz, S. H. (2002). Conflicts among human values and trust in institutions. British Journal of Social Psychology, 41(4), 481-494. https://doi.org/10.1348/014466602321149849
  19. Elangovan, A. R., & Shapiro, D. L. (1998). Betrayal of trust in organizations. Academy of Management Review, 23(3), 547–566. https://doi.org/10.5465/amr.1998.926626
  20. Flores, F., & Solomon, R. C. (1998). Creating trust. Business Ethics Quarterly, 8(2), 205–232. https://doi.org/10.2307/3857326
  21. Goldman, A. (2008). Company on the couch: Unveiling toxic behavior in dysfunctional organizations. Journal of Management Inquiry, 17(3), 226–238. https://doi.org/10.1177/1056492608318157
  22. Griffin, R. W., & Lopez, Y. P. (2005). “Bad behavior” in organizations: A review and typology for future research. Journal of Management, 31(6), 988–1005. https://doi.org/10.1177/0149206305279942
  23. Hair, J., Hollingsworth, C. L., Randolph, A. B., & Chong, A. Y. L. (2017). An updated and expanded assessment of PLS-SEM in information systems research. Industrial Management & Data Systems, 117(3), 442–458. https://doi.org/10.1108/IMDS-04-2016-0130
  24. Hirst, M. K. (1983). Reliance on accounting performance measures, task uncertainty, and dysfunctional behavior: Some extensions. Journal of Accounting Research, 21(2), 596–605. https://doi.org/10.2307/2490793
  25. Holste, J. S., & Fields, D. (2010). Trust and tacit knowledge sharing and use. Journal of Knowledge Management, 14(1), 128–140. https://doi.org/10.1108/13673271011015615
  26. Hopkins, S. M., & Weathington, B. L. (2006). The relationships between justice perceptions, trust, and employee attitudes in a downsized organization. The Journal of Psychology, 140(5), 477–498. https://doi.org/10.3200/JRLP.140.5.477-498
  27. Hwan Choi, N., Dixon, A. L., & Jung, J. M. (2004). Dysfunctional behavior among sales representatives: The effect of supervisory trust, participation, and information controls. Journal of Personal Selling & Sales Management, 24(3), 181–198. https://doi.org/10.1080/08853134.2004.10749030
  28. Hyde, A. (1993). Ownership, contract, and politics in the protection of employees against risk. The University of Toronto Law Journal, 43(3), 721–749. https://doi.org/10.2307/825728
  29. Khuzaini, Zainul, M., & Zamrudi, Z. (2019). Organizational citizenship and employee performance: The role of spirituality. Pakistan Administrative Review, 3(1), 16–26. https://nbn-resolving.org/urn:nbn:de:0168-ssoar-62777-7
  30. Klaas, B. S. (1989). Determinants of grievance activity and the grievance system’s impact on employee behavior: An integrative perspective. Academy of Management Review, 14(3), 445–458. https://doi.org/10.5465/amr.1989.4279079
  31. Leana, C. R., & Van Buren, H. J. (1999). Organizational social capital and employment practices. Academy of Management Review, 24(3), 538–555. https://doi.org/10.5465/amr.1999.2202136
  32. Lee, M. T., & Raschke, R. L. (2016). Understanding employee motivation and organizational performance: Arguments for a set-theoretic approach. Journal of Innovation & Knowledge, 1(3), 162–169. https://doi.org/10.1016/j.jik.2016.01.004
  33. Liang, J., Farh, C. I. C., & Farh, J.-L. (2012). Psychological antecedents of promotive and prohibitive voice: A two-wave examination. Academy of Management Journal, 55(1), 71–92. https://doi.org/10.5465/amj.2010.0176
  34. MacKenzie, C., Garavan, T. N., & Carbery, R. (2011). Understanding and preventing dysfunctional behavior in organizations: Conceptualizing the contribution of human resource development. Human Resource Development Review, 10(4), 346–380. https://doi.org/10.1177/1534484311417549
  35. Marleno, R., Surjokusumo, S., Oetomo, W., Setiawan, M. I., & Abdullah, D. (2018). The influence of stakeholder factors affecting the success of construction projects in Indonesia. Journal of Physics: Conference Series, 1114, 1–14. https://doi.org/10.1088/1742-6596/1114/1/012135
  36. McCarthy, A., Darcy, C., & Grady, G. (2010). Work-life balance policy and practice: Understanding line manager attitudes and behaviors. Human Resource Management Review, 20(2), 158–167. https://doi.org/10.1016/j.hrmr.2009.12.001
  37. McDaniel, C., Shoeps, N., & Lincourt, J. (2001). Organizational ethics: Perceptions of employees by gender. Journal of Business Ethics, 33(3), 245–256. https://doi.org/10.1023/A:1017593508147
  38. Mishra, A. K., & Spreitzer, G. M. (1998). Explaining how survivors respond to downsizing: The roles of trust, empowerment, justice, and work redesign. Academy of Management Review, 23(3), 567–588. https://doi.org/10.5465/amr.1998.926627
  39. Mitchell, M. S., & Ambrose, M. L. (2012). Employees’ behavioral reactions to supervisor aggression: An examination of individual and situational factors. Journal of Applied Psychology, 97(6), 1148–1170. https://doi.org/10.1037/a0029452
  40. Morrison, E. W., & Phelps, C. C. (1999). Taking charge at work: Extrarole efforts to initiate workplace change. Academy of Management Journal, 42(4), 403–419. https://doi.org/10.5465/257011
  41. Nafei, W. (2014). Assessing employee attitudes towards organizational commitment and change: The Case of King Faisal Hospital in Al-Taif Governorate, Kingdom of Saudi Arabia. Journal of Management and Sustainability, 4(1), 204–219. https://doi.org/10.5539/jms.v4n1p204
  42. Nikandrou, I., Papalexandris, N., & Bourantas, D. (2000). Gaining employee trust after acquisition: Implications for managerial action. Employee Relations, 22(4), 334–355. https://doi.org/10.1108/01425450010340344
  43. Özdamar, K. (2003). Modern Bilimsel Araştırma Yöntemleri [Modern Scientific Research Methods]. Kaan Kitabevi.
  44. Podsakoff, P. M., MacKenzie, S. B., & Bommer, W. H. (1996). Transformational leader behaviors and substitutes for leadership as determinants of employee satisfaction, commitment, trust, and organizational citizenship behaviors. Journal of Management, 22(2), 259–298. https://doi.org/10.1177/014920639602200204
  45. Podsakoff, P. M.& Mackenzie, S. B. (1997). Impact of organizational citizenship behavior on organizational performance: A review and suggestion for future research. Human Performance, 10(2), 133–151. https://doi.org/10.1207/s15327043hup1002_5
  46. Rahimnia, F., & Sharifirad, M. S. (2015). Authentic leadership and employee well-being: The mediating role of attachment insecurity. Journal of Business Ethics, 132(2), 363–377. https://doi.org/10.1007/s10551-014-2318-1
  47. Ramaswami, S. N. (1996). Marketing controls and dysfunctional employee behaviors: A test of traditional and contingency theory postulates. Journal of Marketing, 60(2), 105–120. https://doi.org/10.2307/1251934
  48. Robertson, P. J., & Tang, S.-Y. (1995). The role of commitment in collective action: Comparing the organizational behavior and rational choice perspectives. Public Administration Review, 55(1), 67–80. https://doi.org/10.2307/976829
  49. Robinson, S. L. (1996). Trust and breach of the psychological contract. Administrative Science Quarterly, 41(4), 574–599. https://doi.org/10.2307/2393868
  50. Roccas, S., Sagiv, L., Schwartz, S. H., & Knafo, A. (2002). The Big Five personality factors and personal values. Personality and Social Psychology Bulletin, 28(6), 789–801. https://doi.org/10.1177/0146167202289008
  51. Sagiv, L., & Schwartz, S. H. (2000). Value priorities and subjective well-being: Direct relations and congruity effects. European Journal of Social Psychology, 30 (2), 177–198. https://doi.org/10.1002/(SICI)1099-0992(200003/04)30:2 3.0.CO;2-Z
  52. Sagiv, L., & Schwartz, S. H. (2007). Cultural values in organisations: Insights for Europe. European Journal of International Management, 1 (3), 176–190. https://doi.org/10.1504/EJIM.2007.014692
  53. Sania, U., Kalpina, K., & Javed, H. (2015). Diversity, employee morale and customer satisfaction: The three musketeers. Journal of Economics, Business and Management, 3 (1), 11–18. https://doi.org/10.7763/JOEBM.2015.V3.147
  54. Schwartz, S. H. (2007). Universalism values and the inclusiveness of our moral universe. Journal of Cross-Cultural Psychology, 38 (6), 711–728. https://doi.org/10.1177/0022022107308992
  55. Schwartz, S. (2012). An overview of the Schwartz theory of basic values. Online Readings in Psychology and Culture, 2 (1), 1–20. https://doi.org/10.9707/2307-0919.1116
  56. Schwartz, S. H. (2014). Functional theories of human values: Comment on Gouveia, Milfont, and Guerra (2014). Personality and Individual Differences, 68, 247–249. https://doi.org/10.1016/j.paid.2014.03.024
  57. Schwartz, S. H., & Boehnke, K. (2004). Evaluating the structure of human values with confirmatory factor analysis. Journal of Research in Personality, 38 (3), 230–255. https://doi.org/10.1016/S0092-6566(03)00069-2
  58. Schwartz, S. H., Cieciuch, J., Vecchione, M., Davidov, E., Fischer, R., Beierlein, C., Ramos, A., Verkasalo, M., Lönnqvist, J.-E., Demirutku, K., Dirilen-Gumus, O., & Konty, M. (2012). Refining the theory of basic individual values. Journal of Personality and Social Psychology, 103(4), 663–688. https://doi.org/10.1037/a0029393
  59. Schwartz, S. H., & Sagie, G. (2000). Value consensus and importance: A cross-national study. Journal of Cross-Cultural Psychology, 31(4), 465–497. https://doi.org/10.1177/0022022100031004003
  60. Schwartz, S. H., Sagiv, L., & Boehnke, K. (2000). Worries and values. Journal of Personality, 68(2), 309–346. https://doi.org/10.1111/1467-6494.00099
  61. Schwartz, S. H., & Sagiv, L. (1995). Identifying culture-specifics in the content and structure of values. Journal of Cross-Cultural Psychology, 26(1), 92–116. https://doi.org/10.1177/0022022195261007
  62. Schwartz, S. H., & Bilsky, W. (1987). Toward a universal psychological structure of human values. Journal of Personality and Social Psychology, 53(3), 550–562. https://doi.org/10.1037/0022-3514.53.3.550
  63. Sidle, S. D. (2011). Personality disorders and dysfunctional employee behavior: How can managers cope? Academy of Management Perspectives, 25(2), 76–77. https://doi.org/10.5465/amp.25.2.76
  64. Spencer, D. G. (1986). Employee voice and employee retention. Academy of Management Journal, 29(3), 488–502. https://doi.org/10.5465/256220
  65. Tepper, B. J., Duffy, M. K., Hoobler, J., & Ensley, M. D. (2004). Moderators of the relationships between coworkers’ organizational citizenship behavior and fellow employees’ attitudes. Journal of Applied Psychology, 89(3), 455–465. https://doi.org/10.1037/0021-9010.89.3.455
  66. Thomas, C. W. (1998). Maintaining and restoring public trust in government agencies and their employees. Administration & Society, 30(2), 166–193. https://doi.org/10.1177/0095399798302003
  67. Thompson, J. W. (1996). Employee attitudes, organizational performance, and qualitative factors underlying success. Journal of Business and Psychology, 11(2), 171–196. https://doi.org/10.1007/BF02193858
  68. Tsui, A. S., Pearce, J. L., Porter, L. W., & Tripoli, A. M. (1997). Alternative approaches to the employee-organization relationship: Does investment in employees pay off? Academy of Management Journal, 40(5), 1089–1121. https://doi.org/10.5465/256928
  69. Van Fleet, D. D., & Griffin, R. W. (2006). Dysfunctional organization culture: The role of leadership in motivating dysfunctional work behaviors. Journal of Managerial Psychology, 21(8), 698–708. https://doi.org/10.1108/02683940610713244
  70. Weaver, G. R. (2004). Ethics and employees: Making the connection. Academy of Management Perspectives, 18(2), 121–125. https://doi.org/10.5465/ame.2004.13836241