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Journals / Journal of Tourism Intelligence and Smartness / 2022 / Cilt: 5 - Sayı: 3

Factors that Cause Tourist Dissatisfaction: Research on Antalya

Turist Memnuniyetsizliğine Sebep Olan Faktörler: Antalya Üzerine Bir Araştırma

Sezer KARASAKAL
Oğuz DOĞAN
Pages
209–218
Publication Date
2022-12-15
DOI
—
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

The findings showed that tourists were mostly disappointed in accommodation, food & beverage, shopping, environment and weather, and price.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:Competition between destinations maintains its dynamism.
📊
Key Findings & Data:For this purpose, the data of the study were obtained by convenience sampling method from 154 British, German, and Russian tourists.
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Conclusion & Impact:The findings showed that tourists were mostly disappointed in accommodation, food & beverage, shopping, environment and weather, and price.
🔬Design:Research Article
📍Scope:Comprehensive Sample
⚙️Variables:Memnuniyetsizlik · Şikâyet · Hayal Kırıklığı

Abstract

Competition between destinations maintains its dynamism. One of the most effective ways for the success of a destination is to identify and eliminate the elements that cause dissatisfaction. The main purpose of this study is to investigate the factors that cause the disappoinmet of foreign tourists visiting Antalya. For this purpose, the data of the study were obtained by convenience sampling method from 154 British, German, and Russian tourists. The findings showed that tourists were mostly disappointed in accommodation, food & beverage, shopping, environment and weather, and price.

Özet

Destinasyonlar arası rekabet, dinamizmini korumaktadır. Bir destinasyonun başarısı için en etkin yollardan bir tanesi memnuniyetsizliğe yol açan unsurların tespit edilip ortadan kaldırılmasıdır. Bu çalışmanın amacı, Antalya’yı ziyaret eden yabancı turistlerin hayal kırıklıklarına neden olan unsurları incelemektir. Bu amaçla çalışmanın verileri, İngiliz, Alman ve Rus turistlerden oluşan 154 kişilik turist grubundan kolayda örneklem yöntemi ile elde edilmiştir. Çalışmanın sonuçları, turistlerin çoğunlukla; konaklama, yiyecek-içecek, alışveriş, çevre ve hava ve fiyat konularında hayal kırıklığı yaşadıklarını göstermiştir.

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Cite This Article

KARASAKAL, S., DOĞAN, O. (2022). Factors that Cause Tourist Dissatisfaction: Research on Antalya. Journal of Tourism Intelligence and Smartness, Cilt: 5 - Sayı: 3, 209–218. https://ajindex.com/articles/869408

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