Journals / Eskişehir Osmangazi Üniversitesi İktisadi ve İdari Bilimler Dergisi / 2020 / Cilt: 15 - Sayı: 3

Impact of Destination Brand Image on Satisfaction, Recommendation and Revisit

Destinasyon Marka İmajının Memnuniyet, Tavsiye ve Yeniden Ziyarete Etkisi

Pages
959–974
Publication Date
2020-11-30
DOI
—
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

In the light of this finding, it may be said that increasing attractions in Pamukkale region would impact satisfaction, revisit and recommendation to others.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:The aim of this study is to reveal the impact of destination brand image perceived by people who visit Pamukkale region on their holiday satisfaction, recommendation and revisit intentions.
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Key Findings & Data:Study involves a questionnaire, conducted on a total of 1032 people visiting Pamukkale, consisting of 795 domestic and 237 foreign visitors.
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Conclusion & Impact:In the light of this finding, it may be said that increasing attractions in Pamukkale region would impact satisfaction, revisit and recommendation to others.
🔬Design:Survey & Empirical Study
📍Scope:Comprehensive Sample
⚙️Variables:Destinasyon Marka İmajı · Tatil Memnuniyeti · Tekrar Ziyaret Niyeti

Abstract

The aim of this study is to reveal the impact of destination brand image perceived by people who visit Pamukkale region on their holiday satisfaction, recommendation and revisit intentions. Study involves a questionnaire, conducted on a total of 1032 people visiting Pamukkale, consisting of 795 domestic and 237 foreign visitors. First, dimensions impacting destination image were identified through factor analysis; then, regression analysis was conducted to study dimensions impacting satisfaction, recommendation and revisit. The results of the study involving a questionnaire with 44 statements show that, in Pamukkale destination, “Attractions” has the most positive impact on holiday satisfaction, revisit and recommendation to others. In the light of this finding, it may be said that increasing attractions in Pamukkale region would impact satisfaction, revisit and recommendation to others.

Özet

Bu çalışmanın amacı, Pamukkale yöresini ziyaret edenlerin algıladığı destinasyon marka imajının tatil memnuniyetine, tavsiye etme ve yeniden ziyaret niyetlerine etkisini belirlemektir. Araştırma Pamukkale’de 795’i yerli ve 237’si yabancı olmak üzere toplam 1032 ziyaretçiye anket uygulanarak yapılmıştır. Öncelikle destinasyon imajına etki eden boyutlar faktör analizi ile belirlenmiş, ardından regresyon analizi ile memnuniyet, tavsiye ve yeniden ziyarete etki eden boyutlar araştırılmıştır. 44 ifadeden oluşan anket aracılığı ile yapılan araştırma sonucunda Pamukkale destinasyonunda tatil memnuniyetine, yeniden ziyarete ve tavsiyeye olumlu etkide bulunan en önemli boyutun “çekicilik” olduğu belirlenmiştir. Bu sonuçtan hareketle Pamukkale bölgesindeki çekiciliklerin arttırılmasının memnuniyet, tekrar ziyaret ve başkalarına tavsiyede etkili olacağı söylenebilir.

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Cite This Article

SOYLU, A., ÖZDİPÇİNER, N. S. (2020). Impact of Destination Brand Image on Satisfaction, Recommendation and Revisit. Eskişehir Osmangazi Üniversitesi İktisadi ve İdari Bilimler Dergisi, Cilt: 15 - Sayı: 3, 959–974. https://ajindex.com/articles/82632

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References (2)

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