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Journals / Ege Akademik Bakış Dergisi / 2009 / Cilt: 9 - Sayı: 4

SERVICE QUALITY MODELS IN PARTICIPANT SPORTS SERVICES

KATILIMA DAYALI SPOR HİZMETLERİNDE HİZMET KALİTESİ MODELLERİ

Süleyman Murat YILDIZ
Pages
1213–1224
Publication Date
2009-11-01
DOI
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

Consequently, the models produced by the studies need to be tested in the future on different sample groups for further clarification

📌 3 Key Takeaways

🎯
Objective & Hypothesis:This article aims to examine service quality in participant sports and to present a summary of the studies carried out to date.
📊
Key Findings & Data:This study demonstrates that sport services literature is still in its infancy and no agreement exists on the developed models; furthermore, participant sports services possess different attributes and dimensions than other service industries.
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Conclusion & Impact:Consequently, the models produced by the studies need to be tested in the future on different sample groups for further clarification
🔬Design:Modeling & Simulation
📍Scope:Comprehensive Sample
⚙️Variables:Hizmet kalitesi · model · ölçek

Abstract

This article aims to examine service quality in participant sports and to present a summary of the studies carried out to date. This study demonstrates that sport services literature is still in its infancy and no agreement exists on the developed models; furthermore, participant sports services possess different attributes and dimensions than other service industries. Consequently, the models produced by the studies need to be tested in the future on different sample groups for further clarification

Özet

Bu makalenin amacı, katılıma dayalı spor hizmetlerinde kaliteyi incelemek ve günümüze kadar yapılmış olan araştırmaların bir özetini ortaya koymaktır. Bu inceleme, spor hizmetleri ile ilişkili literatürün hala oluşum safhasında olduğunu ve geliştirilen modeller üzerinde bir uzlaşmanın olmadığını, ayrıca katılıma dayalı spor hizmetlerinin diğer hizmet sektörlerinden farklı öznitelik ve boyutlara sahip olduğunu göstermektedir. Sonuç olarak, yapılan araştırmaların ortaya çıkardığı modeller, daha da netleşmesi açısından, gelecekte farklı örneklem grupları üzerinde test edilmesine ihtiyaç duymaktadır

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Cite This Article

YILDIZ, S. M. (2009). SERVICE QUALITY MODELS IN PARTICIPANT SPORTS SERVICES. Ege Akademik Bakış Dergisi, Cilt: 9 - Sayı: 4, 1213–1224. https://ajindex.com/articles/752181

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