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Journals / Ankara Hacı Bayram Veli Üniversitesi Turizm Fakültesi Dergisi / 2010 / Sayı: 2

IS THERE ANY DIFFERENCE ON THE SATISFACTION LEVEL OF PATIENTS/ PATIENTS’ RELATIVES WITH THE SERVICES PROVIDED BY GYNECOLOGISTS AND PEDIATRICIANS IN THEIR PRIVATE OFFİCES?

Kadın-Doğum ve Çocuk Doktorlarının Özel Muayenehanelerinde Hizmet Alan Hasta ve Hasta Yakınlarının Tatmin Düzeyleri Farklılık Gösterir Mi?

Zeliha ESER
Pages
75–99
Publication Date
2010-09-01
DOI
—
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

On the other hand, analyzing the general satisfaction dimension and the relation between general satisfaction and demographic variables, statistically significant differences were found on the satisfaction level of patient/patient relatives from the services provided by gynecologists and pediatricians in their private offices

📌 3 Key Takeaways

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Objective & Hypothesis:The aim of this study is to investigate if satisfaction level of the patients/patients’ relatives from the services provided in the private offices of gynecologists and pediatricians differ or not?
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Key Findings & Data:In this exploratory study, a questionnaire was applied to the mothers of the children attending to nursery school in order to determine their satisfaction level from the services provided in the private offices of gynecologists and pediatricians Surveying 238 patient/ patient relatives, and calculating the mean points of the satisfaction level from the provided health services, the difference was found that only in the statements of “possesses high level of medical ability”, “employs receptionists who possess a high level of technical skill” and “has a waiting room which contains confortable seating”.
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Conclusion & Impact:On the other hand, analyzing the general satisfaction dimension and the relation between general satisfaction and demographic variables, statistically significant differences were found on the satisfaction level of patient/patient relatives from the services provided by gynecologists and pediatricians in their private offices
🔬Design:Survey & Empirical Study
📍Scope:Comprehensive Sample
⚙️Variables:Hasta tatmini · tatmin boyutları · çocuk doktoru

Abstract

The aim of this study is to investigate if satisfaction level of the patients/patients’ relatives from the services provided in the private offices of gynecologists and pediatricians differ or not? In this exploratory study, a questionnaire was applied to the mothers of the children attending to nursery school in order to determine their satisfaction level from the services provided in the private offices of gynecologists and pediatricians Surveying 238 patient/ patient relatives, and calculating the mean points of the satisfaction level from the provided health services, the difference was found that only in the statements of “possesses high level of medical ability”, “employs receptionists who possess a high level of technical skill” and “has a waiting room which contains confortable seating”. On the other hand, analyzing the general satisfaction dimension and the relation between general satisfaction and demographic variables, statistically significant differences were found on the satisfaction level of patient/patient relatives from the services provided by gynecologists and pediatricians in their private offices

Özet

Bu çalışmanın amacı, farklı uzmanlık alanından olan kadın-doğum ve çocuk doktorların özel muayenehanelerinden hizmet alan hasta ve hasta yakınlarının tatmin düzeylerinin farklılık gösterip göstermediğini araştırmaktır. Bu keşfedici araştırmada, anaokuluna devam eden çocukların annelerine kadın-doğum ve çocuk doktorlarının özel muayenehanelerinden almış oldukları hizmetlere yönelik tatmin düzeylerini sorgulayan anket uygulanmıştır. 238 kişiye ulaşılan araştırmada hasta/hasta yakınlarının almış oldukları sağlık hizmetlerinden tatmin düzeylerinin ortalama puanları alındığında yalnız “Konusunda oldukça deneyimlidir”, “Yüksek teknik yetenekleri olan resepsiyonistler çalıştırır” ve “Bekleme salonundaki koltuklar rahattır” ifadelerinde fark çıkmıştır. Genel tatmin boyutları ve demografik değişkenlerin genel tatmin ile ilişkisi incelendiğinde ise, kadın-doğum ve çocuk doktorlarının özel muayenehanelerinde sunmuş oldukları hizmetlerde tatmin düzeyinin farklı olduğu saptanmıştır

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Cite This Article

ESER, Z. (2010). IS THERE ANY DIFFERENCE ON THE SATISFACTION LEVEL OF PATIENTS/ PATIENTS’ RELATIVES WITH THE SERVICES PROVIDED BY GYNECOLOGISTS AND PEDIATRICIANS IN THEIR PRIVATE OFFİCES?. Ankara Hacı Bayram Veli Üniversitesi Turizm Fakültesi Dergisi, Sayı: 2, 75–99. https://ajindex.com/articles/57309

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