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Journals / Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi / 2010 / Cilt: 11 - Sayı: 1

The measurement of satisfaction level of citizens about municipality services in the city of Eskişehir using the binomial logistic regression

Eskişehir'de belediye hizmetlerine ilişkin algı ve memnuniyetin ikili lojistik regresyon analizi ile ölçülmesi

Nuray GİRGİNER
Bülent CANKUŞ
Pages
297–322
Publication Date
2022-10-18
DOI
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

The results revealed that responders were not satisfied with general services and services performed in coordination with the metropolitan municipality, while they were satisfied with municipality administration services.

📌 3 Key Takeaways

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Objective & Hypothesis:The aim of this study was to measure perceptions about municipality administration and municipality service satisfaction levels of people benefiting from municipality services in the city of Eskişehir by the method of binomial logistic regression analysis. 2110 individuals with the age of 18 and above living in neighborhoods of two districts municipalities in the city were selected by the use of stratified sampling technique among all of the districts in the responsibility of two sub municipalities of Eskişehir.
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Key Findings & Data:At the first model, which was applied by using hidden variable about individual satisfaction, meaningful and effective variables on individual satisfaction were evaluated by sexuality, education level, profession, salary, and inhabitance duration in a neighborhood were assessed by evaluating questionnaire results.
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Conclusion & Impact:The results revealed that responders were not satisfied with general services and services performed in coordination with the metropolitan municipality, while they were satisfied with municipality administration services.
🔬Design:Survey & Empirical Study
📍Scope:Comprehensive Sample
⚙️Variables:Domain Parameters

Abstract

The aim of this study was to measure perceptions about municipality administration and municipality service satisfaction levels of people benefiting from municipality services in the city of Eskişehir by the method of binomial logistic regression analysis. 2110 individuals with the age of 18 and above living in neighborhoods of two districts municipalities in the city were selected by the use of stratified sampling technique among all of the districts in the responsibility of two sub municipalities of Eskişehir. At the first model, which was applied by using hidden variable about individual satisfaction, meaningful and effective variables on individual satisfaction were evaluated by sexuality, education level, profession, salary, and inhabitance duration in a neighborhood were assessed by evaluating questionnaire results. At the second model, the effects of the district municipality administration services, and services provided in coordination with the metropolitan municipality were analyzed with regard to individual satisfaction. The results revealed that responders were not satisfied with general services and services performed in coordination with the metropolitan municipality, while they were satisfied with municipality administration services.

Özet

Bu çalışmanın amacı, Eskişehir ilinde belediye hizmetlerinden faydalananların belediye yönetim algılamaları ve belediye hizmetlerinden memnuniyetlerinin ikili lojistik regresyon analizi ile ölçülmesidir. Eskişehir ilindeki iki alt kademe belediye ele alınarak, her iki belediyeye bağlı tabakalı örnekleme yöntemiyle seçilen mahallelerdeki 18 yaş üstü toplam 2110 bireye anket uygulanmıştır. Bireylerin memnuniyetleri ile ilgili binomial düzeyde gizil değişken kullanılarak uygulanan ilk modelde, her iki belediyeye bağlı mahallelerde uygulanan anket sonuçları değerlendirilerek, bireylerin belediye hizmetlerinden memnuniyetleri üzerinde anlamlı ve etkili olan değişkenler; cinsiyet, eğitim durumu, meslek, aylık gelir ve mahallede oturma süresi açısından değerlendirilmiştir. İkinci modelde ise alt kademe belediyelerinin Büyükşehir Belediyesi ile koordineli yürüttüğü hizmetleri, belediyelerin mahallelere sunduğu genel hizmetleri ve belediye yönetim hizmetlerinin, bireylerin memnuniyetleri üzerindeki etkileri belirlenmeye çalışılmıştır. Analiz sonunda bireylerin; Büyükşehir Belediyesi ile birlikte yürütülen hizmetlerden ve belediyelerin genel hizmetlerinden memnun olmadıkları, yönetim hizmetlerinden ise memnun oldukları belirlenmiştir.

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Cite This Article

GİRGİNER, N., CANKUŞ, B. (2022). The measurement of satisfaction level of citizens about municipality services in the city of Eskişehir using the binomial logistic regression. Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi, Cilt: 11 - Sayı: 1, 297–322. https://ajindex.com/articles/506078

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