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Journals / Çağ Üniversitesi Sosyal Bilimler Dergisi / 2013 / Cilt: 10 - Sayı: 1

The Effect Of Emotional Intelligence On The Organizational Citizenship Behaviour: The Mediating Role Of Job Satisfaction

Duygusal Zekanın Örgütsel Vatandaşlık Davranışına Etkisi: İş Tatmininin Aracılık Rolü

İsmail TOKMAK
Erkan YILDIZ
Hakan TURGUT
Pages
96–114
Publication Date
2013-06-01
DOI
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

The results of the research indicate that emotional intelligence affects both organizational citizenship behavior and job satisfaction positively, but job satisfaction doesn’t have medating effect on the relationship between emotional intelligence and organizational citizenship behavior

📌 3 Key Takeaways

🎯
Objective & Hypothesis:The aim of this study is to investigate, the effect of emotional intelligence on the organizational citizenship behaviour and the mediating effect of job satisfaction on this relationship.
📊
Key Findings & Data:For this purpose, we conduct this study with participation of 243 employees who are working in the firms where they are located in the Ankara-Sincan 1st Organized Industrial Region.
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Conclusion & Impact:The results of the research indicate that emotional intelligence affects both organizational citizenship behavior and job satisfaction positively, but job satisfaction doesn’t have medating effect on the relationship between emotional intelligence and organizational citizenship behavior
🔬Design:Research Article
📍Scope:Comprehensive Sample
⚙️Variables:Duygusal Zekâ · Örgütsel Vatandaşlık Davranışı · İş Tatmini

Abstract

The aim of this study is to investigate, the effect of emotional intelligence on the organizational citizenship behaviour and the mediating effect of job satisfaction on this relationship. For this purpose, we conduct this study with participation of 243 employees who are working in the firms where they are located in the Ankara-Sincan 1st Organized Industrial Region. The results of the research indicate that emotional intelligence affects both organizational citizenship behavior and job satisfaction positively, but job satisfaction doesn’t have medating effect on the relationship between emotional intelligence and organizational citizenship behavior

Özet

Bu çalışmanın amacı; duygusal zekanın, örgütsel vatandaşlık davranışı üzerine etkisi ve iş tatmininin bu ilişkide aracılık etkisinin bulunup bulunmadığının belirlenmesidir. Bu amaçla Ankara ili 1. Organize Sanayi Bölgesi (Sincan)’nde faaliyet gösteren işletmelerde çalışan toplam 243 işgörenin katılımı ile bir çalışma yapılmıştır. Araştırma sonucunda duygusal zekanın örgütsel vatandaşlık davranışını ve iş tatminini pozitif yönde etkilediği, ancak başlangıçta düşünülenin aksine duygusal zeka ile örgütsel vatandaşlık davranışı arasında iş tatmininin aracılık etkisinin bulunmadığı belirlenmiştir

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Cite This Article

TOKMAK, İ., YILDIZ, E., TURGUT, H. (2013). The Effect Of Emotional Intelligence On The Organizational Citizenship Behaviour: The Mediating Role Of Job Satisfaction. Çağ Üniversitesi Sosyal Bilimler Dergisi, Cilt: 10 - Sayı: 1, 96–114. https://ajindex.com/articles/38302

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References (12)

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