The relationship between two variables, namely the performance of the firm’s TQM and manager’s job satisfaction, is questioned, and suggestions are made for improving the firm’s TQM performance.
📌 3 Key Takeaways
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Objective & Hypothesis:Meeting the quality expectations of customers and managers, perception of these expectations is possible only with valid improvements in the quality performance of a firm.
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Key Findings & Data:Aim of this study is to investigate the effect of managers job satisfaction on the performance of Total Quality Management (TQM).
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Conclusion & Impact:The relationship between two variables, namely the performance of the firm’s TQM and manager’s job satisfaction, is questioned, and suggestions are made for improving the firm’s TQM performance.
🔬Design:Research Article
📍Scope:Comprehensive Sample
⚙️Variables:İş tatmini · TKY performansı
Özet
Meeting the quality expectations of customers and managers, perception of these expectations is possible only with valid improvements in the quality performance of a firm. Aim of this study is to investigate the effect of managers job satisfaction on the performance of Total Quality Management (TQM). An empirical study has been conducted on 23 quality certificated firm at Gebze Organized Industrial Park (GOIP). The relationship between two variables, namely the performance of the firm’s TQM and manager’s job satisfaction, is questioned, and suggestions are made for improving the firm’s TQM performance.
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