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Journals / Polis Bilimleri Dergisi / 2005 / Cilt: 7 - Sayı: 3

Sevice Quality in Public Sector: Security Services Case

Kamuda Hizmet Kalitesi: Kolluk Hizmetleri Örneği

SÜLEYMAN SÖZEN
Pages
1–15
DOI
—
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

The final section looks at the subject from the Turkey's perspective and examines the factors which make difficult the implementation of quality initiatives within the Turkish public administration system.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:Abstract Public administration has entered to the new millennium by experiencing significant changes.
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Key Findings & Data:Although there are difficulties regarding service quality measurement, since the 1990s the programs aiming to improve service quality have been increased in most developed countries' police organizations.
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Conclusion & Impact:The final section looks at the subject from the Turkey's perspective and examines the factors which make difficult the implementation of quality initiatives within the Turkish public administration system.
🔬Design:Research Article
📍Scope:Comprehensive Sample
⚙️Variables:Türkiye · Turkey

Abstract

Abstract Public administration has entered to the new millennium by experiencing significant changes. One of them has been the efforts to improve public service quality through quality management techniques. Although there are difficulties regarding service quality measurement, since the 1990s the programs aiming to improve service quality have been increased in most developed countries' police organizations. This study first explains different meanings of quality concept. Following this, the subject of quality in public administration, in general, and in the police, in particular, is considered within the framework of service quality components. The final section looks at the subject from the Turkey's perspective and examines the factors which make difficult the implementation of quality initiatives within the Turkish public administration system.

Özet

Kamu yönetimi yeni bin yıla çok önemli değişimler yaşayarak girdi. Bu değişimlerden birisi de kalite yönetimi uygulamalarıyla kamu hizmet kalitesini iyileştirme çalışmalarıdır. Her ne kadar hizmet kalitesinin ölçümü ile ilgili güçlükler varsa da 199O'lı yıllardan itibaren bir çok gelişmiş ülke polis örgütlerinde hizmet kalitesini iyileştirmeye yönelik programlar yaygınlık kazanmıştır. Bu çalışmada kalite kavramına ilişkin değişik tanımlara kısaca değinildikten sonra, genelde kamu hizmetlerinde özelde de kolluk hizmetlerinde kalite konusu hizmet kalitesi bileşenleri çerçevesinde ele alınmaktadır. Son bölümde de konu Türkiye perspektifinden genel olarak değerlendirilmekte ve Türk kamu yönetimi sisteminde kalite uygulamalarını güçleştiren etmenler üzerinde durulmaktadır.

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Cite This Article

SÖZEN, S. (2005). Sevice Quality in Public Sector: Security Services Case. Polis Bilimleri Dergisi, Cilt: 7 - Sayı: 3, 1–15. https://ajindex.com/articles/301351

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