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Journals / Çağdaş Yerel Yönetimler / 2009 / Cilt: 18 - Sayı: 1

The Assesment of Water Subscription Procedures Regarding the Improvement of Citizen Satisfaction Through Local Service Charters

Yerel Yönetim Hizmet Bildirgeleriyle Vatandaş Memnuniyetinin Artırılması: Su Abonelik İşlemleri

Birol EKİCİ
Mustafa KOÇYİĞİT
Yusuf Kenan KÜÇÜK
Pages
71–96
DOI
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

In addition, precautions are determined in order to improve clean water services that incorporate excessive bureaucracy and paperwork and, the relevant regulations are shared.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:The Service Charter aims to raise the standard of public services and to make them more responsive to the needs and requests of users.
📊
Key Findings & Data:For this purpose, setting minimum standards to the service provision for services provided by local authorities is among the objectives given in the 9th Five Year Development Plan.
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Conclusion & Impact:In addition, precautions are determined in order to improve clean water services that incorporate excessive bureaucracy and paperwork and, the relevant regulations are shared.
🔬Design:Research Article
📍Scope:Comprehensive Sample
⚙️Variables:Domain Parameters

Abstract

The Service Charter aims to raise the standard of public services and to make them more responsive to the needs and requests of users. Effective and efficient provision of public services provided by local authorities through setting standards, increasing customer satisfaction by continuous improvement and enhancing the quality of service provision assume great importance. For this purpose, setting minimum standards to the service provision for services provided by local authorities is among the objectives given in the 9th Five Year Development Plan. This study attempts to analyze service charters, which are used as a tool to improve service quality through setting standards for public services, by giving examples of various country practices: The study also brings suggestions for the use of the system in clean water services in Turkey. In addition, precautions are determined in order to improve clean water services that incorporate excessive bureaucracy and paperwork and, the relevant regulations are shared.

Özet

Hizmet Bildirgeleri, kamu hizmetlerinin standartlarının yükseltilmesini ve va-tandaş odaklı kamu yönetiminin kurulmasını hedeflemektedir. Yerel yönetimle-rin sundukları kamu hizmetlerinin standartlar belirlenmesi yoluyla etkili ve ve-rimli bir şekilde sunulması, hizmet sunumunun sürekli iyileştirilmesi ve kalite-sinin yükseltilerek vatandaş memnuniyetinin artırılması çok önemlidir. Bu ö-nem doğrultusunda yerel yönetimler tarafından sunulan hizmetlere ilişkin asgari hizmet sunum standartlarının belirlenmesi Dokuzuncu Kalkınma Planında belir-lenen hedefler arasında bulunmaktadır. Bu çalışma ile kamu hizmetlerine ilişkin standartlar belirlenmesi yoluyla hiz-met kalitesinin artırılmasında araç olarak kullanılan hizmet bildirgeleri ince-lenmekte, farklı ülke uygulamalarından örnekler verilerek sistemin ülkemiz iç-me suyu hizmetlerinde kullanılmasına ilişkin öneriler getirilmektedir. Ayrıca a-şırı bürokrasi ve kırtasiyeciliğin bulunduğu içme suyu hizmetlerinin iyileştiril-mesi için alınması gereken tedbirler belirlenmekte ve bu doğrultuda yapılan dü-zenlemeler paylaşılmaktadır.

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Cite This Article

EKİCİ, B., KOÇYİĞİT, M., KÜÇÜK, Y. K. (2009). The Assesment of Water Subscription Procedures Regarding the Improvement of Citizen Satisfaction Through Local Service Charters. Çağdaş Yerel Yönetimler, Cilt: 18 - Sayı: 1, 71–96. https://ajindex.com/articles/216758

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