Journals / Ankara Hacı Bayram Veli Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi / 2003 / Cilt: 5 - Sayı: 1

Müşteri Memnuniyetinin Sağlanmasında Hatasız Üretim Aracı: Poka Yoke

Pages
143–152
Publication Date
2003-06-01
DOI
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

By this way, producing zero-defects are made possible and complaints about products which may come from customers are minimized and organizational productivity is increased.

📌 3 Key Takeaways

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Objective & Hypothesis:Due to human factor, some faults and defects may occur even in production systems that are well planned and having the most recent technology.
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Key Findings & Data:The faults which occur in the production process lead customers to have negative ideas about the organization.
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Conclusion & Impact:By this way, producing zero-defects are made possible and complaints about products which may come from customers are minimized and organizational productivity is increased.
🔬Design:Research Article
📍Scope:Comprehensive Sample
⚙️Variables:Domain Parameters

Abstract

Due to human factor, some faults and defects may occur even in production systems that are well planned and having the most recent technology. The faults which occur in the production process lead customers to have negative ideas about the organization. It is quite difficult and expensive to compensate for the faults occurring in the production process. In order to reach a quality level which will meet customers' demands and expectations, it is necessary to provide the production process to produce products without defects. Poka Yoke, which has been developed by Shingo, makes it possible to produce products without defects by including some devices in to the production process. By this way, producing zero-defects are made possible and complaints about products which may come from customers are minimized and organizational productivity is increased.

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Cite This Article

PARILTI, N. (2003). Müşteri Memnuniyetinin Sağlanmasında Hatasız Üretim Aracı: Poka Yoke. Ankara Hacı Bayram Veli Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, Cilt: 5 - Sayı: 1, 143–152. https://ajindex.com/articles/14603

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