Müşteri Memnuniyetinin Sağlanmasında Hatasız Üretim Aracı: Poka Yoke

Abstract

Due to human factor, some faults and defects may occur even in production systems that are well planned and having the most recent technology. The faults which occur in the production process lead customers to have negative ideas about the organization. It is quite difficult and expensive to compensate for the faults occurring in the production process. In order to reach a quality level which will meet customers' demands and expectations, it is necessary to provide the production process to produce products without defects. Poka Yoke, which has been developed by Shingo, makes it possible to produce products without defects by including some devices in to the production process. By this way, producing zero-defects are made possible and complaints about products which may come from customers are minimized and organizational productivity is increased.