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Journals / Bankacılar / 2017 / Cilt: 28 - Sayı: 103

Implementation of Axiomatic Design and Lean Process Principles in Banks’ Central Operations

Aksiyomlar ile Tasarım ve Yalın Süreç İlkelerinin Bankacılık Merkezi Operasyonlarında Uygulanması

Doğan ŞENGÜL
Pages
100–117
DOI
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

By taking into account the principles of axiomatic design and lean; it is believed that this study will contribute to the Banking operations practitioners by presenting a methodological framework, implemention suggestions and examples to realise an effective operational design and performance improvement

📌 3 Key Takeaways

🎯
Objective & Hypothesis:Operation centres are established to influence the costs and profitability of corporations positively, by exploiting the best of their compotence and capacity in telecommunications, transportation-logistics, information technologies, operational infrastructure, and human resources.
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Key Findings & Data:Like other corporations, Banks aim to increase customer satisfaction by decreasing the end-to-endservice durations and costs by locating their expertise and mass operations in operation centres or units.
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Conclusion & Impact:By taking into account the principles of axiomatic design and lean; it is believed that this study will contribute to the Banking operations practitioners by presenting a methodological framework, implemention suggestions and examples to realise an effective operational design and performance improvement
🔬Design:Research Article
📍Scope:Comprehensive Sample
⚙️Variables:Domain Parameters

Abstract

Operation centres are established to influence the costs and profitability of corporations positively, by exploiting the best of their compotence and capacity in telecommunications, transportation-logistics, information technologies, operational infrastructure, and human resources. Like other corporations, Banks aim to increase customer satisfaction by decreasing the end-to-endservice durations and costs by locating their expertise and mass operations in operation centres or units. By taking into account the principles of axiomatic design and lean; it is believed that this study will contribute to the Banking operations practitioners by presenting a methodological framework, implemention suggestions and examples to realise an effective operational design and performance improvement

Özet

Operasyon merkezleri; kurumların iletişim, ulaşım-lojistik, bilişim teknolojileri, operasyonel altyapı, insan kaynakları yetkinlik ve kapasitelerini en iyi şekilde kullanarak maliyet ve kârlılığı olumlu etkilemek amacıyla kurulmaktadır. Diğer kurumlar gibi bankalar da uzmanlık ve yığın operasyonlarını operasyon merkezlerinde veya birimlerinde konumlandırarak, uçtan uca hizmet sürelerinde ve maliyetlerinde azalma sağlamak ve müşteri memnuniyetini artırmak amacındadır. Çalışmanın, aksiyomlar ile tasarım ve yalın yönetim ilkeleri ışığında, operasyonel tasarımın ve performans gelişiminin etkin bir şekilde gerçekleştirilebilmesi için yöntemsel bir çerçeve sunarak, uygulama önerileri geliştirerek ve örnekler vererek, bankacılık operasyonları uygulamacılarına katkı sağlayacağı değerlendirilmektedir

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Cite This Article

ŞENGÜL, D. (2017). Implementation of Axiomatic Design and Lean Process Principles in Banks’ Central Operations. Bankacılar, Cilt: 28 - Sayı: 103, 100–117. https://ajindex.com/articles/144496

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