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Journals / Turizm Akademik Dergisi / 2023 / Cilt: 10 Sayı: 2

Relationships Among Reachability, Relatedness, Competence, and Work-Related Deviant Behavior of Travel Agency Employees Working Remotely: The Role of Work Group Involvement

Seyahat Acentasında Uzaktan Çalışanların Ulaşılabilirlik, İlgililik, Yetkinlik ve İşle İlgili Sapkın Davranışları Arasındaki İlişki: Çalışma Grubu Katılımının Rolü

Ali Dalgıç(ISPARTA UYGULAMALI BİLİMLER ÜNİVERSİTESİ, TURİZM FAKÜLTESİ, TURİZM REHBERLİĞİ BÖLÜMÜ)0000-0002-5575-4825
Derya Toksöz(ISPARTA UYGULAMALI BİLİMLER ÜNİVERSİTESİ, TURİZM FAKÜLTESİ, TURİZM İŞLETMECİLİĞİ BÖLÜMÜ)0000-0003-3170-6076
Pages
339–351
Publication Date
2023-12-19
DOI
—
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

Moreover, these employee characteristics can further reduce work-related deviant behaviors along with work group involvement.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:The aim of this study is to reveal the effect of individual characteristics of remote workers in the tourism sector on their work-related deviant behavior.
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Key Findings & Data:Analysis of 323 valid data found that reachability, relatedness, and competence had significant and negative impacts on work-related deviant behavior.
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Conclusion & Impact:Moreover, these employee characteristics can further reduce work-related deviant behaviors along with work group involvement.
🔬Design:Araştırma Makalesi
📍Scope:Comprehensive Sample
⚙️Variables:Ulaşılabilirlik · İlgililik · Yetkinlik

Abstract

The aim of this study is to reveal the effect of individual characteristics of remote workers in the tourism sector on their work-related deviant behavior. The study reveals how work group involvement mediates the impact of individual characteristics on this behavior. Research data were collected from employees working in the marketing, reservation, sales, and operation units of travel agencies. Analysis of 323 valid data found that reachability, relatedness, and competence had significant and negative impacts on work-related deviant behavior. Moreover, work group involvement partially mediated the effect of reachability, relatedness, and competence on work-related deviant behavior. The study indicated that remote workers’ reachability, relatedness and competence can reduce their work-related deviant behaviors. Moreover, these employee characteristics can further reduce work-related deviant behaviors along with work group involvement.

Özet

Bu çalışmanın amacı seyahat acentasında uzaktan çalışanların bireysel özelliklerinin iş ile ilgili sapkın davranışları üzerindeki etkisini ortaya koymaktır. Diğer bir amaç ise, belirtilen ilişkide çalışma grubu katılımının aracılık etkisini ortaya koymaktır. Araştırma verileri seyahat acentalarının pazarlama, rezervasyon, satış ve operasyon birimlerinde çalışanlardan toplanmıştır. 323 geçerli verinin analizi sonucunda, ulaşılabilirliğin, ilgililiğin ve yetkinliğin işle ilgili sapkın davranışlar üzerinde olumlu etkiye sahip olduğu bulgulanmıştır. Ayrıca, çalışma grubuna katılım değişkeninin ulaşılabilirliğin, ilgililiğin ve yetkinliğin işle ilgili sapkın davranışlar üzerindeki etkisine kısmen aracılık ettiği görülmüştür. Uzaktan çalışanların ulaşılabilirliğinin, ilgililiğinin ve yetkinliğinin onların işle ilgili sapkın davranışlarını azaltabileceği belirtilebilir.

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Cite This Article

Dalgıç, A., Toksöz, D. (2023). Relationships Among Reachability, Relatedness, Competence, and Work-Related Deviant Behavior of Travel Agency Employees Working Remotely: The Role of Work Group Involvement. Turizm Akademik Dergisi, Cilt: 10 Sayı: 2, 339–351. https://ajindex.com/articles/1327768

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