SavedAdd your journal

Journals / BDDK Bankacılık ve Finansal Piyasalar Dergisi / 2020 / Cilt: 14 Sayı: 2

Turkish Banks and Digitalization: Policy Recommendations from a Qualitative Study

Ahmet Coşkun Yıldırım(Ortadoğu Teknik Üniversitesi)0000-0003-0398-5565
Pages
145–174
Publication Date
2020-12-08
🏛️Bibliographic metadata and full text access for this article are provided via DergiPark.
DergiPark Record ↗
✨

AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

With respect to that, in this study, structured interviews are conducted with seven Turkish top bank managers to provide feedbacks and policy recommendations from the field that support the aforementioned change in banking.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:Digitalization, as a popular issue in banking, is changing the way of doing business with new business models resulting in a change in employment structure, business development and sales/marketing.
📊
Key Findings & Data:Digital platforms utilize operational efficiency, data intensive and even artificial intelligence driven risk management and decision making processes.
💡
Conclusion & Impact:With respect to that, in this study, structured interviews are conducted with seven Turkish top bank managers to provide feedbacks and policy recommendations from the field that support the aforementioned change in banking.
🔬Design:Modeling & Simulation
📍Scope:Comprehensive Sample
⚙️Variables:Digitalization · Turkish banking · New regulation

Abstract

Digitalization, as a popular issue in banking, is changing the way of doing business with new business models resulting in a change in employment structure, business development and sales/marketing. Digital platforms utilize operational efficiency, data intensive and even artificial intelligence driven risk management and decision making processes. This change has led to repercussions in organizational structures of banks, sectoral regulations and policy development perspectives. With respect to that, in this study, structured interviews are conducted with seven Turkish top bank managers to provide feedbacks and policy recommendations from the field that support the aforementioned change in banking.

🔖

Cite This Article

Yıldırım, A. C. (2020). Turkish Banks and Digitalization: Policy Recommendations from a Qualitative Study. BDDK Bankacılık ve Finansal Piyasalar Dergisi, Cilt: 14 Sayı: 2, 145–174. https://doi.org/10.46520/bddkdergisi.841167

📄 Full Text PDF Viewer

📄

PDF görüntüleyici hazırlanıyor...

References (46)

  1. Accenture, (2017), Redefine Banking with Artificial Intelligence, www.accenture.com/_acnmedia/pdf-68/accenture-redefine-banking.pdf
  2. Akhavein, J., Frame, W.S. and White L.J. (2005). The Diffusion of Financial Innovations: An Examination of the Adoption of Small Business Credit Scoring by Large Banking Organizations. Journal of Business, 78 (2): 577-596.
  3. Capgemini, EFMA, (2019), World Retail Banking Report, www.capgemini.com/news/world-retail-banking-report-2019/
  4. Cherowbrier, J. (2020), Number of active mobile banking customers in Turkey 2014-2018, www.statista.com/statistics/888594/turkey-number-of-active- mobile-banking-customers/
  5. Comert, H. and Epstein, G. (2016). Finansal Yenilik Yazınındaki Son Gelismeler, STPS Working Papers 1604, STPS - Science and Technology Policy Studies Center, Middle East Technical University, revised Jan 2016.
  6. Davenport, T.H. and Westerman, G. (2018), Why So Many High-Profile Digital Transformations Fail, Harvard Business Review, www.hbr.org/2018/03/ why-so-many-high-profile-digital-transformations-fail
  7. Deloitte, (2018), EMEA Digital Banking Maturity Report, www2.deloitte.com/DigitalBankingMaturity
  8. Ditshego, K.J. (2018). Assessing the Influence of Digital Transformation on Digital Maturity within a Large Corporate Bank, North-West University, dissertation paper, www.repository.nwu.ac.za/handle/10394/30962
  9. European Union, (2015), Payment Services (PSD-2) Directive (EU) 2015/2366, www.ec.europa.eu/info/law/payment-services-psd-2-directive- eu-2015-2366_en
  10. Gsell, S. and Mette, J. (2017), The Impact of Digitalization on the Business Model of German Retail Bank,
  11. www.lup.lub.lu.se/luur/download?func=downloadFile&recordOId=8924906&fileOId=8924907
  12. Jakšič, M., and Marinč, M. (2015). The Future of Banking: The Role of Information Technology. The Journal for Money and Banking, 64(11): 68-73.
  13. Kalling, T. (1999). Gaining competitive advantage through information technology: A resourcebased approach to the creation and employment of strategic IT resources. Phd Thesis, Department of Business Administration, Lund University.
  14. Oslo Manual. (2005). Guidelines for Collecting and Interpreting Innovation Data-Third Addition. Organisation for Economic Co-Operation and Development (OECD).
  15. Özel, N., Şahin, İ. and Göral, R. (2017). Türk Bankacılık Sektöründe Etkinlik ve Verimlilik Aanalizinin Veri Zarflama Yöntemi ile İncelenmesi: 2013- 2015 Dönemi Uygulaması. Sosyal Ekonomik Araştırmalar Dergisi, 17: 85-100.
  16. Patton, M. Q. (2002). Qualitative Research & Evaluation Methods (3rd ed.). London, New Delhi: Sage Publications.
  17. Qu, S.Q. and Dumay, J. (2011). The Qualitative Research Interview. Qualitative Research in Accounting and Management, 8(3): 238-264.
  18. Tekeli, E., (2017), İnternet Bankacılığı ve Mobil Bankacılığın Tarihsel Gelişimi. Global Web, www.glokalweb.com/yazi-internet-bankaciligi-ve-mobil-bankaciligin- tarihsel-gelisimi
  19. Turkish Institute of Statistics (TURKSTAT), (2020), Population Statistics, Main Statistics, www.turkstat.gov.tr/UstMenu.do?metod=temelist
  20. Türkoğlu, R. (2002), Bankaların Verdiği WAP Hizmetlerinin Gelişimi, www.turk-internet.com/bankalarin-verdigi-wap-hizmetlerinin-analizi/
  21. Türkiye Cumhuriyeti Cumhurbaşkanlığı Strateji ve Bütçe Başkanlığı, (2019), On Birinci Kalkınma Planı (2019-2023),
  22. www.sbb.gov.tr/wp-content/uploads/2020/03/On_BirinciPLan_ingilizce_SonBaski.pdf
  23. TÜSİAD, Samsung Türkiye, Deloitte Türkiye, GFK Türkiye, (2016), Türkiye’deki Dijital Değişime CEO Bakışı,
  24. www2.deloitte.com/content/dam/Deloitte/tr/Documents/technologymedia-telecommunications/turkiyedeki-dijital-degisime-CEO-bakisi.pdf
  25. Vasiljeva, T. and Lukanova, K. (2016). Commercial Banks and Fintech Companies in the Digital Transformation: Challenges for the Future, Journal of Business Management, 11: 25-33.
  26. Yin, R. K. (2014). Case Study Research Design and Methods (5th ed.). Thousand Oaks, CA: Sage.
  27. Yıldırım, A.C. (2019). Digitalization of Turkish Banking Sector: Preliminary Results of a Qualitative Study. International Engineering and Technology Management Summit, Istanbul.
  28. Yıldırım, A.C. (2020). The Impacts of Digitalization and Covid-19 on the BusinessModel of Banking: A Qualitative Study on Turkish Banks. Master’s Thesis Middle East Technical University.
  29. Yıldırım, O., Ülgen S. (2006). Türk Bankacılık Sektörünün Tarihsel GelişimSüreci. Finans-Politik ve Ekonomik Yorumlar, 43: 46-53.
  30. Akhavein, J., Frame, W.S. and White L.J. (2005). The Diffusion of Financial Innovations: An Examination of the Adoption of Small Business Credit Scoring by Large Banking Organizations. Journal of Business, 78 (2): 577-596.
  31. Comert, H. and Epstein, G. (2016). Finansal Yenilik Yazınındaki Son Gelismeler, STPS Working Papers 1604, STPS - Science and Technology Policy Studies Center, Middle East Technical University, revised Jan 2016.
  32. Davenport, T.H. and Westerman, G. (2018), Why So Many High-Profile Digital Transformations Fail, Harvard Business Review, www.hbr.org/2018/03/ why-so-many-high-profile-digital-transformations-fail
  33. Ditshego, K.J. (2018). Assessing the Influence of Digital Transformation on Digital Maturity within a Large Corporate Bank, North-West University, dissertation paper, www.repository.nwu.ac.za/handle/10394/30962
  34. Gsell, S. and Mette, J. (2017), The Impact of Digitalization on the Business Model of German Retail Bank,
  35. Jakšič, M., and Marinč, M. (2015). The Future of Banking: The Role of Information Technology. The Journal for Money and Banking, 64(11): 68-73.
  36. Kalling, T. (1999). Gaining competitive advantage through information technology: A resourcebased approach to the creation and employment of strategic IT resources. Phd Thesis, Department of Business Administration, Lund University.
  37. Oslo Manual. (2005). Guidelines for Collecting and Interpreting Innovation Data-Third Addition. Organisation for Economic Co-Operation and Development (OECD).
  38. Özel, N., Şahin, İ. and Göral, R. (2017). Türk Bankacılık Sektöründe Etkinlik ve Verimlilik Aanalizinin Veri Zarflama Yöntemi ile İncelenmesi: 2013- 2015 Dönemi Uygulaması. Sosyal Ekonomik Araştırmalar Dergisi, 17: 85-100.
  39. Patton, M. Q. (2002). Qualitative Research & Evaluation Methods (3rd ed.). London, New Delhi: Sage Publications.
  40. Qu, S.Q. and Dumay, J. (2011). The Qualitative Research Interview. Qualitative Research in Accounting and Management, 8(3): 238-264.
  41. Türkoğlu, R. (2002), Bankaların Verdiği WAP Hizmetlerinin Gelişimi, www.turk-internet.com/bankalarin-verdigi-wap-hizmetlerinin-analizi/
  42. Vasiljeva, T. and Lukanova, K. (2016). Commercial Banks and Fintech Companies in the Digital Transformation: Challenges for the Future, Journal of Business Management, 11: 25-33.
  43. Yin, R. K. (2014). Case Study Research Design and Methods (5th ed.). Thousand Oaks, CA: Sage.
  44. Yıldırım, A.C. (2019). Digitalization of Turkish Banking Sector: Preliminary Results of a Qualitative Study. International Engineering and Technology Management Summit, Istanbul.
  45. Yıldırım, A.C. (2020). The Impacts of Digitalization and Covid-19 on the BusinessModel of Banking: A Qualitative Study on Turkish Banks. Master’s Thesis Middle East Technical University.
  46. Yıldırım, O., Ülgen S. (2006). Türk Bankacılık Sektörünün Tarihsel GelişimSüreci. Finans-Politik ve Ekonomik Yorumlar, 43: 46-53.