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Journals / Güncel Turizm Araştırmaları Dergisi / 2026 / Cilt: 10 Sayı: 2

The Role of Empathy, Emotional Intelligence, and Perspective-Taking in Consumers' Intentions to Visit Restaurants Employing Individuals with Disabilities

Engelli İstihdam Eden Restoranları Ziyaret Niyetinde Empati, Duygusal Zekâ ve Bakış Açısının Rolü

Muhabbet Çelik(YOZGAT BOZOK ÜNİVERSİTESİ)0000-0002-6534-5283
Y. Kemal Özekici(ADIYAMAN ÜNİVERSİTESİ)0000-0003-2482-7355
Pages
738–758
Publication Date
2026-09-11
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

The findings indicate that perspective taking and positive attitudes toward people with disabilities significantly increase consumers’ intention to visit establishments employing individuals with disabilities.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:Although the significant proportion of individuals with disabilities in society has been documented by various statistics, the factors that encourage consumers to visit food and beverage establishments employing people with disabilities have received limited attention in the literature.
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Key Findings & Data:Data were collected from 282 consumers with experience in food and beverage businesses and analyzed using structural equation modeling.
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Conclusion & Impact:The findings indicate that perspective taking and positive attitudes toward people with disabilities significantly increase consumers’ intention to visit establishments employing individuals with disabilities.
🔬Design:Modeling & Simulation
📍Scope:Comprehensive Sample
⚙️Variables:Engelli Bireylere Yönelik Bakış Açısı · Engelli Bireylere Yönelik Empatik Kaygı · Duygusal Zekâ Yeterliliği

Abstract

Although the significant proportion of individuals with disabilities in society has been documented by various statistics, the factors that encourage consumers to visit food and beverage establishments employing people with disabilities have received limited attention in the literature. Addressing this gap, the present study investigates the factors influencing consumers’ intention to visit such establishments. Specifically, the explanatory roles of attitudes toward people with disabilities, perspective taking, and emotional intelligence are examined. Data were collected from 282 consumers with experience in food and beverage businesses and analyzed using structural equation modeling. The findings indicate that perspective taking and positive attitudes toward people with disabilities significantly increase consumers’ intention to visit establishments employing individuals with disabilities. Emotional intelligence was also found to have a strong positive effect on both perspective taking and attitudes toward people with disabilities. The findings provide important theoretical and practical implications for promoting the employment of individuals with disabilities in the hospitality industry.

Özet

Engelli bireylerin toplum içerisinde taşıdığı ağırlıklı oranın çeşitli istatistikler kapsamında ortaya konulmasına karşın, yiyecek-içecek işletmeleri gibi ülke ekonomisine girdi sağlayan sektörlerde istihdam edilmesini kolaylaştırıcı faktörlerin literatürde yeterli düzeyde irdelenmediği görülmüştür. Bu noktadaki bilgi gereksinimini giderme maksadıyla gerçekleştirilen araştırma, engelli istihdam eden yiyecek-içecek işletmelerinin ziyaret edilmesini kolaylaştıran faktörlerin irdelenmesini amaç edinmektedir. Spesifik olarak ise, engellilere yönelik bakış açısı, empatik kaygı ve duygusal zekâ yeterliliğinin açıklayıcı rolü, bu işletmeleri ziyaret etmede taşıdığı önem itibariyle irdelenmiştir. İlgili amaç doğrultusunda, 282 yiyecek-içecek işletme deneyimi olan katılımcı üzerinden elde edilen araştırma verileri üzerinde yapısal eşitlik modellemesine yönelik analiz kriterleri tatbik edilmiştir. Araştırma sonucunda, empatik kaygı ve engellilere yönelik tutumun yiyecek-içecek işletmelerini ziyaret etme niyeti üzerinde pozitif yönde bir etkiye sahip olduğu görülürken, engellilere yönelik bakış açısının aynı niyet üzerinde herhangi bir etkiye sahip olmadığı görülmüştür. Empatik kaygı ve engellilere yönelik bakış açısı üzerinde duygusal zekâ yeterliliğinin ise yüksek etki düzeyinde ve pozitif yönde açıklayıcı bir etkisinin olduğu tespit edilmiştir. Araştırma sonucunda, teorik ve pratik yönde ilgili kesimlerin çıkarlarına hizmet edecek çıkarsamalarda bulunulmuştur

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Cite This Article

Çelik, M., Özekici, Y. K., *, M. Ç. (2026). The Role of Empathy, Emotional Intelligence, and Perspective-Taking in Consumers' Intentions to Visit Restaurants Employing Individuals with Disabilities. Güncel Turizm Araştırmaları Dergisi, Cilt: 10 Sayı: 2, 738–758. https://doi.org/10.32572/guntad.1906796

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