| CULTURAL CONFLICT MANAGEMENT PROGRAM FOR FIRMS AND ORGANIZATIONS | Agu Kenneth OBİNNA, Maria Fekete FARKAS | 1–10 |
| EXAMINING THE STRUCTURAL RELATIONSHIPS OF SERVICE RECOVERY, DESTINATION IMAGE AND BEHAVIOURAL INTENTIONS OF FOREIGN TOURISTS: A PROPOSAL | Ahmad Rusdi ABDULLAH, Mahadzirah MOHAMAD, Shafiek MOKHLİS | 11–22 |
| A STUDY ON THE PERCEPTION OF THE LEADERSHIP CHARACTERISTIC BY THE EMPLOYEES ON THE CONTEXT OF IMPLICIT LEADERSHIP THEORY | Akif TABAK, Mazlum ÇELİK, Serhat BURMAOĞLU | 23–30 |
| DO ALL SMEs NEED RM? A MANAGERIAL PERSPECTIVE REGARDING ROMANIAN SMEs | Anca-Daniel VLADOI, Florin MIHOC, Adela Laura POPA, Cristian HNATIUC, Ioan FOTEA | 31–42 |
| EMPLOYEES’ AWARENESS AND PERCEPTIONS OF FRINGE BENEFIT PACKAGES: A Case of Local and Foreign Owned Companies in Tanzania | Ashatu Hussein | 43–53 |
| CONTENT ANALYSIS OF TOP 1000 TURKISH COMPANY WEB SITES: MARKETING MIX PRACTICES | Aykan Candemir, Keti Ventura, İpek Kazançoğlu | 55–68 |
| EMPOWERED EMPLOYEES’ KNOWLEDGE SHARING BEHAVIOR | Ayşegül ÖZBEBEK, Esra KILIÇARSLAN TOPLU | 69–76 |
| A FUZZY AHP BASED PERFORMANCE ASSESSMENT SYSTEM FOR THE STRATEGIC PLAN OF TURKISH MUNICIPALITIES | Hüseyin Selçuk KILIÇ | 77–86 |
| BUSINESS ETHICS APPLICATION IN BUSINESS AND THE ROLE OF HRM | İlke ORUÇ, Zümrüt TONUS | 87–95 |
| PRESENTEEISM AT WORK: THE INFLUENCE OF MANAGERS | İngrid BIERLA, Benjamin HUVER, Sébastien RICHARD | 97–107 |
| APPLYING RELATIONSHIP MARKETING PRINCIPLES BASED ON CUSTOMER SATISFACTION RESEARCH IN A DIRECT MARKETING COMPANY IN ROMANIA | İoan FOTEA, Silvia FOTEA, Emanuel POLİ | 109–119 |
| THE EFFECTS OF BUSSINESS EDUCATION ON ENTREPRENEURSHIP CHARACTERISTICS: AN EMPIRICAL STUDY* | İsa IPCİOGLU, Atil TASER | 121–130 |
| THE EFFECT OF OUTSOURCING HUMAN RESOURCE ON ORGANIZATIONAL PERFORMANCE: THE ROLE OF ORGANIZATIONAL CULTURE |