AMERİKA BİRLEŞİK DEVLETLERİ’NDE DEVLETİN YENİDEN YAPILANDIRILMASINA YÖNELİK UYGULAMALAR (Clinton-Al Gore Girişimi: 1993-2001)

Kaynakça (5)

1. AKTAN, C.Can., Değişim ve Devlet, Ankara: TİSK Yayınları, 1998.
2. FEDERAL Quality Institute, Introduction to Total Quality Management in the Federal Government, Washington DC:1991(a) -------------------, How to Get Started, Implementing Total Quality Management, Washington DC:1991(b) -------------------, Education and Training for Total Quality Management in the Federal Government, Washington DC: 1991 (c). -------------------,Employee Involvement and Quality Management in the Federal Government, Washington DC:July- 1993 (a). -------------------,Self-Assesment Guide for Organizational Performance and Costomer Satisfaction –Based on the Presidential Award for Quality Criteria-, December-1993 (b). -------------------,Lessons Learned From High Performing Organization in the Federal Government, Washington DC: February- 1994.
3. NATIONAL Performance Review, Creating Government That Works Better and Costs Less, Status Report, 1994. Washington DC: September: 1994. -------------------, Putting Customers First, Standards for Serving the American People, Washington DC: September, 1994. -------------------, Creating A Government That Works Better and Costs Less ( The Report of the National Performance Review). New York; Penguin Books, 1993. -------------------, Reengineering Through Information Technology, Accompanying Report, Washington DC: 1993. -------------------,Mission-Driven, Result-Oriented Budgeting, Accompanying Report, Washington DC:1993.
4. OECD, Managing With Market-Type Mechanisms, Paris: PUMA Publ. 1993(a) -------------------,Public Management: OECD Country Profiles, Paris:PUMA Publ. 1993(b) -------------------,Performance Management in Government: Performance Measurement and Results-Oriented Management, Paris: PUMA Publ. 1994(a) -------------------,Information Technology in Government: Management Challanges, Paris: PUMA Publ. 1994(b) -------------------,Governance in Transition: Public Management Reforms in OECD Countries, Paris: PUMA Publ. 1995. -------------------,Ethics in the Public Service: Current Issues and Practice, Paris: PUMA Publ, 1996(a) -------------------,Responsive Government: Service Quality Initiatives, Paris: PUMA Publ, 1996(b) -------------------,The OECD Report on Regulatory Reform, Vol 1 and II, Paris:1997. -------------------,Focus, Public Management Gazette of PUMA, June-1998. -------------------, İyi Yönetişim Arşivi: http://www.oecd.org/puma/sigmaweb/
5. OSBORNE David and Ted Gaebler, Reinventing Government- How The Entrepreneurial Spiri