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Dergiler / International Journal of Health Administration and Education Congress (Sanitas Magisterium) / 2018 / Cilt: 4 - Sayı: 2

THE ROLE OF ORGANIZATIONAL CYNICISM FOR THE EFFECT OF EMOTIONAL LABOR ON INDIVIDUAL

Emre İŞÇİ
Hüseyin ARI
Sayfa
23–59
Yayın Tarihi
2018-07-24
DOI
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Yapay Zeka Hızlı Bakış & Çıkarımlar

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⚡ TL;DR(1 Cümlede Hızlı Çıkarım)

As a result, this study suggests increasing worker’s emotional labor values by keeping them in organizations for long term and in addition, enabling workers to speak about process that affects them directly.

📌 3 Maddede Bu Makale

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Amaç & Hipotez:This study’s aim was to investigate the role of organizational cynicism for the effect of emotional labor on individual work performance.
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Temel Bulgular & Veri:The sample of this research consists of 390 nurses who can contact face to face with patients per 130 for each class.
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Sonuç & Katkı:As a result, this study suggests increasing worker’s emotional labor values by keeping them in organizations for long term and in addition, enabling workers to speak about process that affects them directly.
🔬Tür:Araştırma Makalesi
📍Kapsam:Genişletilmiş Akademik Örneklem
⚙️Değişkenler:Emotional labor · Organizational cynicism · Individual work performance

Abstract

This study’s aim was to investigate the role of organizational cynicism for the effect of emotional labor on individual work performance. The research, which was planned in order to produce more explanatory results in terms of organizational behavior for managers in health sector. This study was conducted A, B, C type classified private hospitals of İstanbul. The sample of this research consists of 390 nurses who can contact face to face with patients per 130 for each class. According to results of this research, it could not detect any relation between emotional labor and individual work performance statistically. Yet, there is poor negative relation (p=0,01, r= -0,144) between surface acting and individual work performance. In addition, there is poor positive relation (p=0,05, r= 0,100) between deep acting and individual work performance. The cause of relevant poor relations is that nurses consider themselves competent in the context of individual work performance (4.05 ± 0.77). Contrary to the expectations, research results indicated that nurses' level in both emotional labor and organizational cynicism were low. The cause why organizational cynicism average (2.45 ± 0.91) was low than expectation, as suitable with literature results, is that health care workers cover up their cynic attitudes in order to not losing their status and income. Emotional labor’s average lowness than expected was interpreted as that workers did not internalize the nature of performing job or not including the motivators which work conditions pushing them to display emotional labor. As a result, this study suggests increasing worker’s emotional labor values by keeping them in organizations for long term and in addition, enabling workers to speak about process that affects them directly.

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Bu Makaleye Atıf Yap

İŞÇİ, E., ARI, H. (2018). THE ROLE OF ORGANIZATIONAL CYNICISM FOR THE EFFECT OF EMOTIONAL LABOR ON INDIVIDUAL. International Journal of Health Administration and Education Congress (Sanitas Magisterium), Cilt: 4 - Sayı: 2, 23–59. https://ajindex.com/articles/767221

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Kaynakça (11)

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