Ürün Kalitesine ve İnovasyonuna Toplam Kalite Yönetimi Uygulamalarının Aracılık Etkisi

Abstract

ABSTRACT Purpose: It is aimed to reveal inadequacies of midsize furniture enterprises operating at the SME level in Turkey to perform innovations, generate solutions to these inadequacies and to create a model that would bring an innovation adequacy within the scope of market competition. Methodology: It is endeavored to determine an appropriate model for enterprises to survive successful- ly in challenging market competition conditions by helping them make more practical innovative moves and gain awareness by surveys. Findings: According to the results of the analysis, it has been concluded that confirmatory factor anal- ysis and all fit indices of the model are at an acceptable level. Besides, according to the result of the model established with intermediary variables; it has been determined that the effect of administrators’ innovation perception on Technology Management / Re&De variable and product quality and innovation is more significant than comparison, customer orientation and strategical plan variables and the percep- tion shows a full intermediacy effect, in contrast to the partial intermediacy effect with other variables. Practical Implications: Considering this result; we suggest that as long as midsize enterprises (SMEs) operating in the aforementioned furniture sector make Technology Management / Re&De investments, they will experience no difficulty in market competition. Also, furniture administrators working in the middle management will be able to make innovations uneventfully. Originality: For the sector to develop further, it is of great importance that it gains integrated action efficiency by following the developments in different industries. Keywords: Benchmarking, Productivity, Product Quality and Innovation, Intermediary variable JEL Codes: M12, O32, P42.