KaydedilenlerDerginizi ekleyin

Dergiler / Business and Economics Research Journal / 2019 / Cilt: 10 - Sayı: 1

Relationships among Leader Effectiveness, Learning Orientation, Effective Communication, Team Creativity and Service Innovation in the Service Sector

ZAFER ADIGÜZEL
Sayfa
131–148
DOI
—
🏛️Bu makalenin bibliyografik verileri ve tam metin bağlantısı DergiPark üzerinden sağlanmıştır.
DergiPark Kaydı ↗
✨

Yapay Zeka Hızlı Bakış & Çıkarımlar

AI Insight
⚡ TL;DR(1 Cümlede Hızlı Çıkarım)

This indicates that if an organisation has effective leadership and learning orientation, it positively contributes to effective communication, team creativity, and service innovation in the service sector. 348 questionnaires collected from white-collar employees were used for evaluation; factor and reliability analysis were conducted on the Likert scale questions; correlation analysis was carried out to examine the relationships between variables; regression analysis was performed to test the hypotheses.

📌 3 Maddede Bu Makale

🎯
Amaç & Hipotez:If the companies in the service sector do not express themselves correctly and do not provide the required service, they fall behind in the competition race and have to leave the sector.
📊
Temel Bulgular & Veri:Thus, the effect of leadership within senior managers on employees is reflected in organisation performance, which gain more importance every day.
💡
Sonuç & Katkı:This indicates that if an organisation has effective leadership and learning orientation, it positively contributes to effective communication, team creativity, and service innovation in the service sector. 348 questionnaires collected from white-collar employees were used for evaluation; factor and reliability analysis were conducted on the Likert scale questions; correlation analysis was carried out to examine the relationships between variables; regression analysis was performed to test the hypotheses.
🔬Tür:Uygulamalı Anket & Alan Araştırması
📍Kapsam:Genişletilmiş Akademik Örneklem
⚙️Değişkenler:Alan Parametreleri

Özet

If the companies in the service sector do not express themselves correctly and do not provide the required service, they fall behind in the competition race and have to leave the sector. Thus, the effect of leadership within senior managers on employees is reflected in organisation performance, which gain more importance every day. The purpose of this study is to analyse the relationships between the variables of leader effectiveness, learning orientation and effective communication, and team creativity and service innovation. As a result of our analyses, it was determined that leadership effectiveness and learning orientation have a positive impact on effective communication, team creativity, and service innovation. This indicates that if an organisation has effective leadership and learning orientation, it positively contributes to effective communication, team creativity, and service innovation in the service sector. 348 questionnaires collected from white-collar employees were used for evaluation; factor and reliability analysis were conducted on the Likert scale questions; correlation analysis was carried out to examine the relationships between variables; regression analysis was performed to test the hypotheses.

🔖

Bu Makaleye Atıf Yap

ADIGÜZEL, Z. (2019). Relationships among Leader Effectiveness, Learning Orientation, Effective Communication, Team Creativity and Service Innovation in the Service Sector. Business and Economics Research Journal, Cilt: 10 - Sayı: 1, 131–148. https://ajindex.com/articles/149465

📄 Tam Metin PDF Okuyucu

📄

PDF görüntüleyici hazırlanıyor...

Kaynakça (14)

  1. Amabile, T. M. (1988). A model of creativity and innovation in organizations. Research in Organizational Behavior, 10(1), 123-167.
  2. Aroian, L. A. (1944/1947). The probability function of the product of two normally distributed variables. Annals of Mathematical Statistics, 18, 265-271.
  3. Arnold, J., Cooper, C., & Robertson, I. (1998). Work psychology. Understanding human behaviour in the workplace. Harlow, England: Pearson Education. Aytaç, M., & Öngen, B. (2012). Doğrulayıcı faktör analizi ile yeni çevresel paradigma ölçeğinin yapı geçerliliğinin incelenmesi. İstatistikçiler Dergisi, 5(1), 14-22.
  4. Barczak, G., Lassk F., & Mulki, J. (2010). Antecedents of team cCreativity: An examination of team emotional intelligence, team trust and collaborative culture. Creativity and Innovation Management, 19(4), 332–345. doi:10.1111/j.1467-8691.2010.00574.x. Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51, 1173-1182.
  5. Basadur, M. S. (2004). Leading others to think innovatively together: Creative leadership. Leadership Quarterly, 15, 103-121.
  6. Bass, B. M. (1981). Stogdill’s handbook of leadership. New York: Free Press.
  7. Bass, B. (1990). Bass & Stogdill’s handbook of leadership: theory research and managerial applications. New York: Free Press.
  8. Boxer, I., & Rekettye, G. (2011). The relation between perceived service innovation, service value, emotional intelligence, customer commitment and loyalty in B2B. International Journal of Services and Operations Management, 8(2), 222–256.
  9. Brett, J. F., & VandeWalle, D. (1999). Goal orientation and goal content as predictors of performance in a training program. Journal of Applied Psychology, 84(6), 863–873.
  10. Burns, J. M. (1978). Leadership New York. NY: Harper and Row Publishers.
  11. Button, S., Mathieu, J., & Zajac, D. (1996). Goal orientation in organizational behaviour research: A conceptual and empirical foundation. Organizational Behaviour and Human Decision Processes, 67, 26–48.
  12. Büyüköztürk, Ş. (2005). Anket geliştirme. Türk Eğitim Bilimleri Dergisi, 3(2), 133-151.
  13. Calantone, R. J., Cavusgil, S. T., & Zhao, Y. (2002). Learning orientation, firm innovation capability, and firm performance. Industrial Marketing Management, 31(6), 515-524.
  14. Chae, B. K. (2012). An evolutionary framework for service innovation: Insights of complexity theory for service science. Internationa