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Dergiler / Acta Infologica / 2025 / Volume: 9 Issue: 2

Chatbot Utilization in the Business and Industry: A Bibliometric Analysis

Aysun Bozanta(BOĞAZİÇİ ÜNİVERSİTESİ)0000-0002-1768-6278
Soner Soyçeçel(BOĞAZİÇİ ÜNİVERSİTESİ)0009-0005-4966-7468
Durmuş Ali Öner(BOĞAZİÇİ ÜNİVERSİTESİ)0009-0003-7497-473X
Valeriy Hagverdiyev(BOĞAZİÇİ ÜNİVERSİTESİ)0009-0001-0570-4117
Süleyman Hilmi Beşli(BOĞAZİÇİ ÜNİVERSİTESİ)0009-0006-4281-4725
Sayfa
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Yayın Tarihi
2025-12-31
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⚡ TL;DR(1 Cümlede Hızlı Çıkarım)

Our results provide future research directions and practical implications for both researchers and practitioners.

📌 3 Maddede Bu Makale

🎯
Amaç & Hipotez:In recent years, the adoption of chatbot technology has sparked a revolution across various industries, redefining the way businesses interact with customers and streamline their operations.
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Temel Bulgular & Veri:Drawing insights from an extensive analysis of 2,072 articles that were published in a period between 2017 and November 2024, we explore the statistical data, keywords, and co-citation information to uncover the surging adoption, increasing diversity, and novel application areas of chatbots and their supporting technologies.
💡
Sonuç & Katkı:Our results provide future research directions and practical implications for both researchers and practitioners.
🔬Tür:Research Article
📍Kapsam:2017 Verileri
⚙️Değişkenler:Chatbots · Virtual Assistant · Artificial Intelligence

Abstract

In recent years, the adoption of chatbot technology has sparked a revolution across various industries, redefining the way businesses interact with customers and streamline their operations. These intelligent conversational agents have emerged as powerful tools, providing unprecedented levels of efficiency, personalization, and convenience for both customers and employees. The purpose of this paper is to delve into the evolution of chatbot trends and their extensive applications in business and industry. Drawing insights from an extensive analysis of 2,072 articles that were published in a period between 2017 and November 2024, we explore the statistical data, keywords, and co-citation information to uncover the surging adoption, increasing diversity, and novel application areas of chatbots and their supporting technologies. Our investigation seeks to identify key chatbot subjects based on publication numbers, the primary contributing countries, and the emerging research trends surrounding these intelligent conversational agents. Through an in-depth examination of citation structures, most cited articles, prominent authors, institutions, and countries, as well as related journals and rankings, we aim to unveil the allocation scheme of chatbot research in business and industry publications in recent years. Our results provide future research directions and practical implications for both researchers and practitioners.

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Bu Makaleye Atıf Yap

Bozanta, A., Soyçeçel, S., Öner, D. A., Hagverdiyev, V., Beşli, S. H. (2025). Chatbot Utilization in the Business and Industry: A Bibliometric Analysis. Acta Infologica, Volume: 9 Issue: 2. https://doi.org/10.26650/acin.1623481

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