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Journals / International Journal of eBusiness and eGovernment Studies / 2013 / Cilt: 5 Sayı: 2

ASSESSING E- GOVERNMENT SERVICE QUALITY MODEL AND AN APPLICATION: AN EXAMPLE OF MUNICIPALITY OF NAZILLI

Esin Sayın
Algın Okursoy
Pages
34–47
Publication Date
2013-12-01
DOI
—
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

The factors which determined after analyzing the data collected with survey method, will throw a new light on future studies about e-municipality service quality evaluations.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:The most important impulsion to improve e-governments’ services is to desire to furnish better services to the citizens.
📊
Key Findings & Data:In this study, by using e-government service quality model (e-GovQual) developed by Papadomichelaki and Mentzas (2012), it is labouring to measure e-government service quality supplied by Nazilli Municipality that tries to inform local citizens and presents electronic services.
💡
Conclusion & Impact:The factors which determined after analyzing the data collected with survey method, will throw a new light on future studies about e-municipality service quality evaluations.
🔬Design:Survey & Empirical Study
📍Scope:2012 Verileri
⚙️Variables:e-government · service quality · e-municipality

Abstract

The most important impulsion to improve e-governments’ services is to desire to furnish better services to the citizens. To present paramount service quality, primarily, it is necessary to understand how the citizens perceived and appraised e-governments’ services by the governances. This is only came up with defining what the e-government service quality is and identifying and measuring its underlie facets correctly. In this study, by using e-government service quality model (e-GovQual) developed by Papadomichelaki and Mentzas (2012), it is labouring to measure e-government service quality supplied by Nazilli Municipality that tries to inform local citizens and presents electronic services. The factors which determined after analyzing the data collected with survey method, will throw a new light on future studies about e-municipality service quality evaluations.

🔖

Cite This Article

Sayın, E., Okursoy, A. (2013). ASSESSING E- GOVERNMENT SERVICE QUALITY MODEL AND AN APPLICATION: AN EXAMPLE OF MUNICIPALITY OF NAZILLI. International Journal of eBusiness and eGovernment Studies, Cilt: 5 Sayı: 2, 34–47. https://ajindex.com/articles/993520

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