Journals / İstanbul Ticaret Üniversitesi Sosyal Bilimler Dergisi / 2020 / Cilt: 19 Sayı: 37

AN OVERVIEW OF THE DUTIES AND RESPONSIBILITIES OF SALES MANAGERS

SATIŞ MÜDÜRLERİNİN GÖREV VE SORUMLULUKLARININ GENEL DEĞERLENDİRMESİ

Pages
327–339
Publication Date
2020-06-01
DOI
—
🏛️Bibliographic metadata and full text access for this article are provided via DergiPark.
DergiPark Record ↗
✨

AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

To conclude, the study proposes some practical managerial implications for sales managers in fulfilling their duties and responsibilities.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:The purpose of this study is to conduct an overview of the duties and responsibilities of sales managers.
📊
Key Findings & Data:Accordingly, based on a literature review and the findings in previous studies, the duties and responsibilities of sales managers are listed, examined and evaluated.
💡
Conclusion & Impact:To conclude, the study proposes some practical managerial implications for sales managers in fulfilling their duties and responsibilities.
🔬Design:Review & Systematic Survey
📍Scope:Comprehensive Sample
⚙️Variables:Yönetim · Satış Müdürleri · Paydaş İlişkileri Yönetimi

Abstract

The purpose of this study is to conduct an overview of the duties and responsibilities of sales managers. Accordingly, based on a literature review and the findings in previous studies, the duties and responsibilities of sales managers are listed, examined and evaluated. In the extant literature, it has been observed that the tasks of this management position have not been widely evaluated, although sales managers are the key elements in effective salesforce management and are crucial to a company’s achievements. This research contributes to the existing literature, as the topic is not only reviewed with respect to the current literature but also supported by the personal interpretation of the author based on his own professional experiences as a sales manager in various companies. In addition to findings from the current literature on the duties and responsibilities of sales managers, this study emphasizes the importance of stakeholder relations management for sales managers and recommends researchers to consider including this dimension in relevant future researches. To conclude, the study proposes some practical managerial implications for sales managers in fulfilling their duties and responsibilities.

Özet

Bu çalışmanın amacı, satış müdürlerinin görev ve sorumluluklarını genel olarak ele almaktır. Bu doğrultuda, konu ile ilgili alan yazını taramasına ve geçmiş araştırma bulgularına dayanarak satış müdürlerinin görev ve sorumlulukları listelenmiş, incelenmiş ve değerlendirilmiştir. Mevcut literatürde, işletmelerin başarısı ve etkili satış gücü yönetimi için kilit unsurlar olmalarına rağmen ilgili yönetici pozisyonuna ait görevlerin yaygın olarak irdelenmediği gözlemlenmiştir. Araştırma mevcut literatüre katkı sağlarken, tespitler yazarın çeşitli işletmelerdeki profesyonel satış yönetimi rolü deneyimlerine bağlı olarak kişisel yorumu ile de desteklenmiştir. Satış müdürlerinin görev ve sorumluluklarına ilişkin literatürden elde edilen bulgulara ek olarak, bu çalışma satış müdürleri için paydaş ilişkileri yönetiminin önemini vurgulamakta ve araştırmacılara bu boyutu gelecekte konu ile ilgili yürütülecek araştırmalara dahil etmelerini tavsiye etmektedir. Araştırmanın sonucunda satış müdürlerine görev ve sorumluluklarını yerine getirirken önem vermeleri gereken bazı pratik yönetimsel uygulamalar önerilmektedir.

🔖

Cite This Article

PEHLİVANOĞLU, M. Ç. (2020). AN OVERVIEW OF THE DUTIES AND RESPONSIBILITIES OF SALES MANAGERS. İstanbul Ticaret Üniversitesi Sosyal Bilimler Dergisi, Cilt: 19 Sayı: 37, 327–339. https://ajindex.com/articles/907212

📄 Full Text PDF Viewer

📄

PDF görüntüleyici hazırlanıyor...

References (11)

  1. Adebanjo, D., & Mann, R. (2000). Identifying problems in forecasting consumer demand in the fast moving consumer goods sector. Benchmarking: An International Journal, 7(3), 223-230.
  2. Ahmad, N., Nik Mat, N., Isa, M. F., Ismail, S., & Amlus, M. H. (2012). An analysis of alternative causal models of sales performance on sales people. American Journal of Economics, 101-104.
  3. Anderson, E., & Schmittlein, D. C. (1984). Integration of the sales force: an empirical examination. Rand Journal of Economics, 15(3), 385-395.
  4. Calvin, R. J. (2001). Sales Management. United States of America: McGraw-Hill. Croxton, K. L., Lambert, D. M., García-Dastugue, S. J., & Rogers, D. S. (2002). The demand management process. The International Journal of Logistics Management, 13(2), 51-66.
  5. Darmon, R. Y. (2008). The concept of salesperson replacement value: A sales force turnover management tool. Journal of Personal Selling and Sales Management, 28(3), 211-232.
  6. Dohnalova, Z., & Zimola, B. (2014). Corporate stakeholder management. Procedia - Social and Behavioral Sciences, 110, 879 – 886. Egbunike, P. A., & Unamma, N. A. (2017). Budgeting, budgetary control and performance evaluation: Evidence from hospitality firms in Nigeria. Studies and Scientific Researches, 26, 23-31.
  7. Ferreira, S. T. (2017). Motivational factors in sales team management and their influence on individual performance,. Tourism & Management Studies, 13(1), 60-65.
  8. Gemsera, G., & Leenders, M. A. (2001). How integrating industrial design in the product development process impacts on company performance. The Journal of Product Innovation Management, 18, 28–38.
  9. Heide, J. B., & John, G. (1990). Alliances in industrial purchasing: The determinants of joint action in buyer supplier relationships. Journal of Marketing Research, 27, 24-36.
  10. Hinson, R. E., Adeola, O., & Amartey, A. F. (2019). Sales Management: A Primer for Frontier Markets. Charlotte: Information Age Publishing Inc. Ingram, T. N., LaForge, R. W., Avila, R. A., Schwepker, Jr, C. H., & Williams, M. R. (2009). Sales Management Analysis and Decision Making (Seventh Edition ed.). New York: M. E. Sharpe Inc. Jaramillo, F., Grisaffe, D. B., Chonko, L. B., & Roberts, J. A. (2009). Examining the impact of servant leadership on sales force performance. Journal of Personal Selling & Sales Management, 29(3), 257–275.
  11. Jobber, D., & Lancaster, G. (2011). Selling and Sales Management (8th edition ed.). Essex: Pearson Education Limited. Johlke, M. C. (2006). Sales presentatio