Journals / Doğuş Üniversitesi Dergisi / 2003 / Cilt: 4 - Sayı: 1

RELA TIONSHIPS AMONGINTERNAL USAGE OF QUALITY MANAGEMENT, EMPLOYEEINVOLVEMENT, QUALITYMANAGEMENT IN DESIGN AND PROD UCT PERFORMANCE: AN EMPRICAL ANALYSIS

FİRMA İÇİ KALİTE BİLGİSİ KULLANIMI, İŞGÖREN KATILIMI VE TASARIMDA KALİTE YÖNETİMİ İLE ÜRÜN PERFORMANSI ARASINDAKİ İLİŞKİLER : DENEYSEL BİR ÇALIŞMA

Pages
43–54
Publication Date
2003-01-01
DOI
—
🏛️Bibliographic metadata and full text access for this article are provided via DergiPark.
DergiPark Record ↗
✨

AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

Using data collection with guality managers of a sample of industrial companies, rigorous factor analysis and regression analysis and regression analysis have been fostered and hypotheses regarding variables used for describing product performance of organizational settings have been described.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:As organizsations adopt the principles of total çıtality and become customer oriented new measures are needed to assess prodııct performance \vithin a variety of organizational settings.
📊
Key Findings & Data:This study reports the relationships behveen usage of guality Information, employee participation and guality management in product design and product performance.
💡
Conclusion & Impact:Using data collection with guality managers of a sample of industrial companies, rigorous factor analysis and regression analysis and regression analysis have been fostered and hypotheses regarding variables used for describing product performance of organizational settings have been described.
🔬Design:Research Article
📍Scope:Comprehensive Sample
⚙️Variables:Toplam Kalite · Ürün Performansı · Tasarımda Kalite

Abstract

As organizsations adopt the principles of total çıtality and become customer oriented new measures are needed to assess prodııct performance \vithin a variety of organizational settings. This study reports the relationships behveen usage of guality Information, employee participation and guality management in product design and product performance. Using data collection with guality managers of a sample of industrial companies, rigorous factor analysis and regression analysis and regression analysis have been fostered and hypotheses regarding variables used for describing product performance of organizational settings have been described.

Özet

İşletmeler, toplam kalite yönetimi ilkelerini uyguladıkça ve müşteri temelli hale geldikçe ürün performansını değerlendirmede yeni ölçülerin kullanılmasına ihtiyaç duyulmaktadır. Bu çalışmada toplam kalite yönetimi uygulamaları arasında yer alan firma içi kalite bilgisi kullanımı, işgören katılımı ve tasarımda kalite yönetimi değişkenlerinin ürün performansına olan etkileri incelenmiştir. Endüstri işletmelerinden oluşan bir örneklem kitlesi üzerinde araştırma yapılmış, güvenilirlik analizi, faktör analizi ve regresyon analiziyle araştırma bulguları değerlendirilerek değişkenler arasındaki ilişkiler test edilmiştir.

🔖

Cite This Article

ERDİL, O., KESKİN, H., ZEHİR, C. (2003). RELA TIONSHIPS AMONGINTERNAL USAGE OF QUALITY MANAGEMENT, EMPLOYEEINVOLVEMENT, QUALITYMANAGEMENT IN DESIGN AND PROD UCT PERFORMANCE: AN EMPRICAL ANALYSIS. Doğuş Üniversitesi Dergisi, Cilt: 4 - Sayı: 1, 43–54. https://ajindex.com/articles/658618

📄 Full Text PDF Viewer

📄

PDF görüntüleyici hazırlanıyor...

References (16)

  1. AHİRE, S.L., O' SHAUGHNESSY. (1998) The role of top management in quality management: an emprical analysis of the auto parts industry. International Journal ofQualily Science, 3, (1), pp. 5-37.
  2. AHİRE, S.L., LANDEROS, R., GOLHAR, D.Y. (1995) Total quality management: a literatüre review and an agenda for future research. Production and Operations Management, 4, (3), pp. 277-306.
  3. AL-KHALIFA, K.N., ASPINWALL, E.M. (2000) The development of total quality management in Qatar. The TQMMagazine, 12, (3), pp. 194-196.
  4. ANDERSON, J.C. (1994) A theory of quality management underlying the deming. Management Review, 19, (3), pp. 472-509.
  5. ANGELI, I., JONES, J., SABIR, B. (1998) Factors affecting a senior management culture change for total quality metamorphisis. Managing Service Quality, 8, (3), pp. 198-211.
  6. BOWEN, D.E., LAWLER, E.E. (1992) The empowerment of service vvorker: what, why, how, and when. Sloan Management Review, 33, (3), pp. 31 -39. CARMEL, E. (1995) Cycle time in packed software fırms. Journal of Product Innovation Management, 12, (2), pp. 110-23.
  7. COLE, R. (1993) Introduction to the special ıssue on total quality management. California Management Review, 35, (3), pp. 7-11.
  8. DAWSON, P. (1994) Quality management: beyond the japanese model. International Journal ofQuality and Reliability Management, 11, (7), pp. 51-59.
  9. DEAN J.W., BOWEN, D.E. (1994) Management theory and total quality: improving research and practice through developement. Academy of Management Review, 19, (3), pp.392-418.
  10. DEMİNG, W.E. (1986) Krizden Çıkış, (Çev. C. AKAŞ). İstanbul,
  11. Arçelik A.Ş. DOTCHIN J.A., OAKLAND, J.S. (1994) Total quality management in services. International Journal ofQuality and Reliability Management, 11, (4), pp. 6-28.
  12. EREN, E. (2001) Yönetim ve organizasyon, 5.bs., İstanbul,
  13. Beta Yayınlan. FARMER, J.H., NOLLET, J. (1994) Professional service fırms and total quality management: a good fit?. International Journal of Service lndustry Management, 5, (3), pp. 5-13.
  14. FLYNN, B.B., SCHROEDER, R.G., SAKAKIHARA, S. (1994) A framework for quality management research and an associated ınstrument. Journal of Operations Management, 11, pp. 339-366.
  15. FLTNG, P., WONG, A. (1998) Case study: managing for total quality of logistic services in supply chain. Logistics Information Management, 11, (5), pp. 324- 329. GRIFFIN, A., HAUSER, J.R. (1993) The voice of the customer. Marketing Science. 12, (1), pp. 1-27.
  16. GROTH, J.C. (1995) Total quality management: perspectives for leaders. The