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Journals / Alphanumeric Journal / 2016 / Cilt 4, Sayı 2, 2016

Analysis of Volvo IT’s Closed Problem Management Processes By Using Process Mining Software ProM and Disco

ProM ve Disco Süreç Madenciliği Yazılımları Kullanılarak Volvo IT’nin Sonlandırılmış Problem Yönetimi Süreçlerinin Analizi

Ufuk ÇELİK
Eyüp AKÇETİN
Abdulkadir YALDIR
Pages
171–182
Publication Date
2016-12-05
DOI
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

In this analysis, ping-pong behavior in the processes, the product which has the most frequency and the employee who has the most duration for the processes have been revealed.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:In this study, the event logs for closed problems which was created by Volvo IT Belgium for the Business Process Intelligence Challenge in 2013 are evaluated by using Process Mining software.
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Key Findings & Data:Observed event logs record consist of 6660 units.
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Conclusion & Impact:In this analysis, ping-pong behavior in the processes, the product which has the most frequency and the employee who has the most duration for the processes have been revealed.
🔬Design:Research Article
📍Scope:2013 Verileri
⚙️Variables:Veri madenciliği · İş Zekası · Süreç Madenciliği

Abstract

In this study, the event logs for closed problems which was created by Volvo IT Belgium for the Business Process Intelligence Challenge in 2013 are evaluated by using Process Mining software. One of these software (ProM) is an open source program and the other (Disco) is a commercial product. Commercial application is available as a full version with academic license. Observed event logs record consist of 6660 units. This case study described the logic of the process of mining programs and issues in problem solving stage of the Volvo Company are illustrated. In this analysis, ping-pong behavior in the processes, the product which has the most frequency and the employee who has the most duration for the processes have been revealed.

Özet

Bu çalışmada 2013 yılında İş Süreci Zekası yarışması için Volvo IT Belçika tarafından sağlanan çözümü gerçekleştirilmiş problemlerin olay günlükleri Süreç Madenciliği için kullanılan yazılımlar ile değerlendirilmiştir. Bu yazılımlardan birisi (ProM) açık kaynak kodlu, diğeri (Disco) ise ticari bir uygulamadır. Ticari uygulama akademik lisans ile tam versiyon şeklinde kullanılabilir. Çalışmada değerlendirilen olay günlükleri 6660 adet kayıttan oluşmaktadır. Bu örnek inceleme ile süreç madenciliği programların çalışma mantığı anlatılmış ve Volvo firmasının problem çözümü aşamasındaki sorunlar örneklendirilmiştir. Bu analizde, süreçlerdeki ping-pong davranışı, en uzun süreçli ürün, en fazla yoğunluğa sahip çalışan ortaya konulmuştur.

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Cite This Article

ÇELİK, U., AKÇETİN, E., YALDIR, A. (2016). Analysis of Volvo IT’s Closed Problem Management Processes By Using Process Mining Software ProM and Disco. Alphanumeric Journal, Cilt 4, Sayı 2, 2016, 171–182. https://ajindex.com/articles/63593

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