Evaluation of the filiation team in terms of employee satisfaction and anxiety-depression scale in the pandemia process

Abstract

In the effective fight against SARS Cov-2 cases, which have started to be seen in our country since March 2020, the filiation studies conducted for resource detection and contact isolation facilitated the control of the epidemic and increased the success in epidemic control in the early period. After the definitive case detection, contact detection and tracing by the filiation teams, and when necessary, contact persons are tested and asymptomatic individuals are followed up by family physicians for 14 days. In our study, we aimed to determine the anxiety-depression levels and employee satisfaction of the healthcare workers in the filiation team during the pandemic process. For the evaluation, the Health Anxiety Scale (short version), Hospital Anxiety and Depression Scale (HAD) and the Employee Satisfaction Scale organized by the Ministry of Health were used. Study data were collected using face-to-face interview technique. Our study was conducted by interviewing all of 25 healthcare professionals working in the filiation team. Employee satisfaction of participans was determined at a medium level during the pandemic. In our study, it was seen that 24% of the participants and 40% of the participants were at risk for depression, and the risk of anxiety in women was higher than in men (p0.05). In our study, the risk of anxiety was found to be higher in women than in men. We think that women's high sensitivity to stress factors increase the risk. There was no significant risk of depression in both genders, but we think that the fact that the study was conducted in the early period. This effect was only reflected in the results as an increase in anxiety; long-term effects need to be observed. Our study is significant because it is the first study about the questionnaire widely used by the Ministry of Health and in terms of evaluating employee satisfaction, it has provided a methodologically unique perspective to the literature by reducing the data collected from scoring to four levels for each sub-category. Employee satisfaction is moderate and is linked to experience about filiation management and assessment done early in the pandemic. The increased burden of the filiation team, as well as the continuous risk of getting the disease, may lower employee satisfaction over the lengthy pandemic phase. By improving moderate employee happiness, efficiency and disease management can be improved. Multicenter studies with a high number of participants are required in this regard.