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Journals / Journal of Tourismology / 2022 / Cilt: 8 - Sayı: 1

Health Service Quality and Patient Communication In Medical Tourism

Tolga GÜL
Özdal DEĞİRMENCİOĞLU
Benay BULUT
Erhan DAĞ
Yusuf Alper BAŞTÜRK
Mehmet DAĞLI
Pages
115–137
Publication Date
2022-10-19
DOI
—
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

To increase health service quality and patient communication motivation, it is recommended that revenues from patients or insurance companies be distributed to all staff involved with medical tourists.

📌 3 Key Takeaways

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Objective & Hypothesis:This study investigates the perceptions of patient communication and medical service quality in relation to the demographic and occupational characteristics of medical staff working in Alanya.
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Key Findings & Data:A significant relationship was found between perceptions of patient communication and the field of expertise of the staff and the foreign language they speak.
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Conclusion & Impact:To increase health service quality and patient communication motivation, it is recommended that revenues from patients or insurance companies be distributed to all staff involved with medical tourists.
🔬Design:Research Article
📍Scope:Comprehensive Sample
⚙️Variables:Medical tourism · Medical staff · Health care

Abstract

This study investigates the perceptions of patient communication and medical service quality in relation to the demographic and occupational characteristics of medical staff working in Alanya. A significant relationship was found between perceptions of patient communication and the field of expertise of the staff and the foreign language they speak. This indicates that, in medical tourism contexts, the patient communication perceptions of medical staff affect first-hand perceptions of health service quality. To increase health service quality and patient communication motivation, it is recommended that revenues from patients or insurance companies be distributed to all staff involved with medical tourists. Furthermore, apart from doctors and nurses, staff believe health service quality and communication are low. Therefore, it is recommended to provide in-service training for this area.

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Cite This Article

GÜL, T., DEĞİRMENCİOĞLU, Ö., BULUT, B., DAĞ, E., BAŞTÜRK, Y. A., DAĞLI, M. (2022). Health Service Quality and Patient Communication In Medical Tourism. Journal of Tourismology, Cilt: 8 - Sayı: 1, 115–137. https://ajindex.com/articles/568372

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