The results of the study revealed that there are short comings in TQM application in Turkish construction industryespecially in relation to top management commitment and leadership; the greatest benefit of TQM to the firms is ‘increasedcustomer satisfaction’.
📌 3 Key Takeaways
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Objective & Hypothesis:In this study, a questionnaire survey was developed in order to investigate the application of TQM in Turkish constructionindustry and identify the critical success factors, barriers, and benefits of this application.
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Key Findings & Data:The questionnaire was completed by32 firms.
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Conclusion & Impact:The results of the study revealed that there are short comings in TQM application in Turkish construction industryespecially in relation to top management commitment and leadership; the greatest benefit of TQM to the firms is ‘increasedcustomer satisfaction’.
🔬Design:Survey & Empirical Study
📍Scope:Comprehensive Sample
⚙️Variables:Domain Parameters
Abstract
In this study, a questionnaire survey was developed in order to investigate the application of TQM in Turkish constructionindustry and identify the critical success factors, barriers, and benefits of this application. The questionnaire was completed by32 firms. The results of the study revealed that there are short comings in TQM application in Turkish construction industryespecially in relation to top management commitment and leadership; the greatest benefit of TQM to the firms is ‘increasedcustomer satisfaction’.
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Cite This Article
ÇELİK, G. T., SHOSHAN, A. A. A. (2022). APPLICATION OF TQM IN THE CONSTRUCTION INDUSTRY OF DEVELOPING COUNTRIES - CASE OF TURKEY. Anadolu Üniversitesi Bilim ve Teknoloji Dergisi :A-Uygulamalı Bilimler ve Mühendislik, Cilt: 19 - Sayı: 1, 177–191. https://ajindex.com/articles/438217
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