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Journals / Advances in Hospitality and Tourism Research (AHTR) / 2017 / Cilt: 5 - Sayı: 1

INFLUENCE OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR ON HOTEL EMPLOYEES' JOB SATISFACTION AND SUBJECTIVE WELL-BEING

ÖRGÜTSEL VATANDAŞLIK DAVRANIŞININ OTEL ÇALIŞANLARININ İŞ MEMNUNİYETİ VE ÖZNEL İYİ OLUŞLARI ÜZERİNDEKİ ETKİSİ

Zeki AKINCI
Gülseren YURCU
Pages
56–83
Publication Date
2022-10-11
DOI
—
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

It was alsofound that job satisfaction mediates the relationship betweenorganizational citizenship behavior and subjective well-being.Employees with organizational citizenship behavior were foundto have higher levels of job satisfaction and subjective well-being.The results showed that organizational citizenship behavior is astronger predictor for the job satisfaction of the employees thansubjective well-being.

📌 3 Key Takeaways

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Objective & Hypothesis:The aim of the present study is to analyze the influence oforganizational citizenship behavior (OCB) of employees workingfor the accommodation business on their job satisfaction (JS) andsubjective well-being (SWB).
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Key Findings & Data:For this purpose, data werecollected from 2,051 employees in various five-staraccommodation enterprises located in Antalya, the mostimportant tourism destination in Turkey.
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Conclusion & Impact:It was alsofound that job satisfaction mediates the relationship betweenorganizational citizenship behavior and subjective well-being.Employees with organizational citizenship behavior were foundto have higher levels of job satisfaction and subjective well-being.The results showed that organizational citizenship behavior is astronger predictor for the job satisfaction of the employees thansubjective well-being.
🔬Design:Research Article
📍Scope:Comprehensive Sample
⚙️Variables:Domain Parameters

Abstract

The aim of the present study is to analyze the influence oforganizational citizenship behavior (OCB) of employees workingfor the accommodation business on their job satisfaction (JS) andsubjective well-being (SWB). For this purpose, data werecollected from 2,051 employees in various five-staraccommodation enterprises located in Antalya, the mostimportant tourism destination in Turkey. The analysis of the datashowed that organizational citizenship behavior and its subdimensionscorrelate positively with job satisfaction andsubjective well-being and influence them positively. It was alsofound that job satisfaction mediates the relationship betweenorganizational citizenship behavior and subjective well-being.Employees with organizational citizenship behavior were foundto have higher levels of job satisfaction and subjective well-being.The results showed that organizational citizenship behavior is astronger predictor for the job satisfaction of the employees thansubjective well-being. The findings offer useful and importantimplications for business managers when hiring employees.

Özet

Bu çalışmanın amacı konaklama endüstrisinde çalışanlarının sahip oldukları örgütsel vatandaşlık davranışı düzeylerinin iş memnuniyeti ve öznel iyi oluşlarına etkisini incelemektir. Bu amaçla Türkiye'nin en önemli turist destinasyonu olan Antalya'da bulunan 2051 beş yıldızlı otel çalışanından anket toplanmıştır. Veri analizi sonucu örgütsel vatandaşlık davranışı ve alt boyutlarının, iş memnuniyeti ve öznel iyi oluşla korelasyona sahip olduğu ve bu değişkenleri pozitif yönlü etkilediği görülmüştür. Ayrıca iş memnuniyetinin örgütsel vatandaşlık davranışı ve öznel iyi oluş ilişkisinde aracılık etkisine sahip olduğu bulgulanmıştır. Örgütsel vatandaşlık davranışı üst düzeyde olan çalışanların daha yüksek iş memnuniyeti ve öznel iyi oluşa sahip oldukları belirlenmiştir. Sonuçlar iş memnuniyetinin oluşmasında, örgütsel vatandaşlık davranışının öznel iyi oluşa oranla daha güçlü yordayıcı özelliğini ortaya koymaktadır. Çalışma bulguları, işe alımlarda uygulanmak üzere işletme yöneticileri için faydalı ve önemli çıktılar sunmaktadır.

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Cite This Article

AKINCI, Z., YURCU, G. (2022). INFLUENCE OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR ON HOTEL EMPLOYEES' JOB SATISFACTION AND SUBJECTIVE WELL-BEING. Advances in Hospitality and Tourism Research (AHTR), Cilt: 5 - Sayı: 1, 56–83. https://ajindex.com/articles/429482

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