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Journals / Abant İzzet Baysal Üniversitesi Sosyal Bilimler Enstitüsü Dergisi / 2015 / Cilt: 15 - Sayı: 3

THE MEDIATING ROLE OF EMOTIONAL LABOR STRATEGIES ON THE RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE AND BURNOUT

DUYGUSAL EMEK STRATEJİLERİNİN DUYGUSAL ZEKANIN TÜKENMİŞLİĞE ETKİSİNDEKİ ARACILIK ROLÜ

Kubilay ÖZYER
Sema POLATCI
Pages
123–147
Publication Date
2022-10-11
DOI
—
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

Results showed that two strategies of emotional labor, surface acting and genuine emotion, play a partial mediation role on the relationship between emotional intelligence and burnout, although deep acting has not any mediating role.

📌 3 Key Takeaways

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Objective & Hypothesis:The main aim of this study is to answer this question: "Can we take advantage of the emotional labor strategies to ensure that individuals with higher levels of emotional intelligence experience less burnout?" For this purpose the mediating effects of three emotional labor strategies on the relationship between emotional intelligence and burnout were examined, and has attempted to draw the ways to escape from the burnout of private security guards.
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Key Findings & Data:Results showed that two strategies of emotional labor, surface acting and genuine emotion, play a partial mediation role on the relationship between emotional intelligence and burnout, although deep acting has not any mediating role.
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Conclusion & Impact:Proposals have been developed for researchers and practitioners within the scope of the results
🔬Design:Research Article
📍Scope:Comprehensive Sample
⚙️Variables:Domain Parameters

Abstract

The main aim of this study is to answer this question: "Can we take advantage of the emotional labor strategies to ensure that individuals with higher levels of emotional intelligence experience less burnout?" For this purpose the mediating effects of three emotional labor strategies on the relationship between emotional intelligence and burnout were examined, and has attempted to draw the ways to escape from the burnout of private security guards. Results showed that two strategies of emotional labor, surface acting and genuine emotion, play a partial mediation role on the relationship between emotional intelligence and burnout, although deep acting has not any mediating role. Proposals have been developed for researchers and practitioners within the scope of the results

Özet

Bu çalışmanın ana amacı "duygusal zeka seviyesi yüksek bireylerin daha az tükenmelerini sağlayabilmek için duygusal emek stratejilerinden yararlanabilir miyiz?" sorusuna cevap bulmaktır. Bu amaçla duygusal zeka düzeyinin tükenmişlik üzerindeki etkisinde üç farklı duygusal emek stratejisinin aracılık rolü incelenmiş ve hizmet sektörü çalışanları olan özel güvenlik görevlilerinin tükenmişlikten kaçış yolu çizilmeye çalışılmıştır. Analiz sonuçlarına göre duygusal emek stratejilerinden yüzeysel davranış ve samimi duygular duygusal zekanın tükenmişlik üzerindeki etkisinde kısmi aracılık rolü oynarken, derinlemesine davranış stratejisinin aracılık rolü üstlenmediği tespit edilmiştir. Sonuçlar kapsamında araştırmacı ve uygulayıcılar için öneriler geliştirilmiştir

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Cite This Article

ÖZYER, K., POLATCI, S. (2022). THE MEDIATING ROLE OF EMOTIONAL LABOR STRATEGIES ON THE RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE AND BURNOUT. Abant İzzet Baysal Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, Cilt: 15 - Sayı: 3, 123–147. https://ajindex.com/articles/426894

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