SavedAdd your journal

Journals / TİSK Akademi / 2013 / Cilt: 8 - Sayı: 15

Is the ISO 9001: 2000 A step for TQM practices?

ISO 9001: 2000 belgesi TKY uygulamaları için bir adım mı?

TÜLAY İLHAN NAS
Pages
96–129
DOI
—
🏛️Bibliographic metadata and full text access for this article are provided via DergiPark.
DergiPark Record ↗
✨

AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

The results suggest that the firms which have ISO 9001: 2000 standards adopt mainly the TQM practices.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:The aim of this study is to examine the relationship between ISO 9001: 2000 and total quality management (TQM) from the point of view of “soft” and “hard” dimensions of the TQM.
📊
Key Findings & Data:The results suggest that the firms which have ISO 9001: 2000 standards adopt mainly the TQM practices.
💡
Conclusion & Impact:However, in contrast the related literature, the results indicate that there is no strong finding that the firms adopt the “soft” dimensions rather than “hard” dimensions.
🔬Design:Survey & Empirical Study
📍Scope:2000 Verileri
⚙️Variables:Domain Parameters

Abstract

The aim of this study is to examine the relationship between ISO 9001: 2000 and total quality management (TQM) from the point of view of “soft” and “hard” dimensions of the TQM. This relationship is investigated in the firms operating in Turkish context. We use data obtained from firms using questionnaire which is prepared in light of EFQM Model and the studies in related literature. The results suggest that the firms which have ISO 9001: 2000 standards adopt mainly the TQM practices. However, in contrast the related literature, the results indicate that there is no strong finding that the firms adopt the “soft” dimensions rather than “hard” dimensions.

Özet

Önerilen çalışmanın temel amacı, örgütsel yaşamın kalite boyutunu daha iyi anlama ve tanımlama amacıyla, ISO 9001: 2000 standardına sahip firmaların toplam kalite yönetimi (TKY) uygulamaları nı ne düzeyde benimsediklerini, TKYnin “yumuşak (soft)” ve “sert (hard)” boyutlarını dikkate alarak incelemektir. Bu çalışmada, ilgili literatürde yer alan ISO 9000 standartları ile TKY arasındaki ilişkiye dair şüphelere Türkiye bağlamında yanıt aranmaya çalışılmaktadır. İlgili literatürde yer alan araştırmalara ve EFQM modeline dayanarak geliştirilen soru kağıdı aracı lığıyla ISO 9001: 2000 belgesine sahip firmalardan elde edilen birincil veriler kullanılmıştır. Elde edilen bulgular bir bütün olarak değerlendirildiğinde, ISO 9001: 2000 belgesine sahip firmaları n TKY uygulamalarını benimseme noktasında önemli yol aldıkları görülmektedir. Bununla birlikte, ilgili literatürde ileri sürüldüğü üzere TKY uygulamalarının “yumuşak” boyutlarından ziyade “sert” boyutlarını benimseyecekleri yönünde güçlü bir bulgu elde edilememiştir.

🔖

Cite This Article

NAS, T. İ. (2013). Is the ISO 9001: 2000 A step for TQM practices?. TİSK Akademi, Cilt: 8 - Sayı: 15, 96–129. https://ajindex.com/articles/362953

📄 Full Text PDF Viewer

📄

PDF görüntüleyici hazırlanıyor...

References (13)

  1. Akgül, A. ve Çevik, O. (2005).
  2. İstatistiksel Analiz Teknikleri, SPSS’te İşletme Yönetimi Uygulamaları. 2. Baskı.
  3. Ankara,
  4. Emek Ofset Arumugam, V., Ooi, K. ve Fong, T. (2003). TQM Practices and Quality Management Performance: An Investigation of Their Relationship Using Data from ISO 9001:2000 Firms in Malaysia. The TQM Magazine. 20(6), 636-650
  5. Balkız, I. (2004). Toplam Kalite Yönetimi ve Elestirisi. Sosyoloji Dergisi. 6(2), 99- 116 Bayazit, O. (2003). Total Quality Management (TQM) Practices in Turkish Manufacturing Organizations. The TQM Magazine. 15(5), 345-350
  6. Bayraktar, E., Tatoglu, E. ve Zaim, S. (2008). An Instrument for Measuring the Critical Factors of TQM in Turkish Higher Education. Total Quality Management & Business Excellence. 19(6), 551-574
  7. Beskese, A. ve Cebeci, U. (2001). Total Quality Management and ISO 9000 Applications in Turkey. The TQM Magazine. 13(1), 69-73
  8. Boiral, O. (2003). ISO 9000: Outside the Iron Cage. Organization Science. 14(6), 720-737
  9. Bou-Llusar, J. C., Escrig-Tena, A. B., Roca- Puig, V., ve Beltrán-Martín, I. (2009). An Empirical Assessment of The EFQM Excellence Model: Evaluation As A TQM Framework Relative To The MBNQA Model. Journal of Operations Management. 27(1), 1–22 Bou-Llusar, J. C., Escrig-Tena, A., Roca- Puig, V., ve Beltran-Martin, I. (2008). An Empirical Assessment of the EFQM Excellence Model: Evaluation as a TQM Framework Relative to the MBNQA Model. Journal of Operations Management Boulter, L. and Bendell, T. (2002). How can ISO 9000:2000 Help Companies Achieve Excellence?. Measuring Business Excellence. 6(2), 37-41
  10. Brown, A. (2002). Using HR Strategies to Support Business Excellence. Proceedings of the 7thWorld Congress for Total Quality Management. 2, Verona, Italy, 339–346 Brust, P. J. ve Gryna, F. M. (2002). Quality and Economics: Five Key Issues. Quality Progress. 35(10), 64-69 Casadesús, M. ve Karapetrovic, S. (2005). An Empirical Study of the Benefits and Costs of ISO 9001: 2000 Compared to ISO 9001/2/3: 1994. Total Quality Management & Business Excellence. 16(1), 105–120 Dale, B. G. (1999).
  11. Managing Quality, Ox ford: Basil Blackwell Dale, B.G., Van der Wiele, A., Zairi, M. ve Williams, A.R.T. (2000). Quality is Dead in Europe – Long Live Excellence – True or False?. Quality Focus. 4(3), 4-10
  12. Dick, G., Gallimore, K. ve Brown, J. (2002). Does ISO 9000 Accreditation Make a Profound Difference to the Way Service Quality is Perceived and Measured?. Managing Service Quality. 12(1), 30-42
  13. Dick, G.P.M. (2000).