AI Summary & Key Takeaways
AI InsightThe aim of this study is to examine the “empowerment” subject - which finds its application area especially in the service sector, where human relations are very important, although it has been adopted by different organizations - in the banking field to build its conceptual frame and to investigate the perceptions of the employees about empowerment.
📌 3 Key Takeaways
Özet
Today the interest of the academicians and practitioners in the concept of employee empowerment increases with the democratisation in the work place, the global competition and change and increasing the need for organizational efficiency and effectiveness. Thus, managers and scientists try to research and develop new management techniques like total quality management, team establishment and development, lean organization, learning organizations and employee empowerment. Participation has become more important with the new management understanding, employees are evaluated as strategic resources and as a result of this, they have had more competence, broader authority area and power over the work they do. And this situation make the empowerment of the employees more important. The aim of this study is to examine the “empowerment” subject - which finds its application area especially in the service sector, where human relations are very important, although it has been adopted by different organizations - in the banking field to build its conceptual frame and to investigate the perceptions of the employees about empowerment.