Journals / Business and Management Studies: An International Journal / 2019 / Cilt: 7 - Sayı: 2

ANALYSIS OF THE RELATIONSHIP BETWEEN THE DEMOGRAPHIC CHARACTERISTICS OF CONSUMERS AND THEIR IN-STORE PURCHASE BEHAVIOR: THE CASE OF A COSMETICS STORE

TÜKETİCİNİN DEMOGRAFİK ÖZELLİKLERİ İLE DUYGUDURUM VE MAĞAZA İÇİ SATIN ALMA DAVRANIŞI İLİŞKİSİNİN ANALİZİ: KOZMETİK MAĞAZASI ÖRNEĞİ

Pages
714–734
DOI
—
🏛️Bibliographic metadata and full text access for this article are provided via DergiPark.
DergiPark Record ↗
✨

AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

Self-confidence dimension of mood differ in terms of gender, education level, income level and occupations; happiness dimension; in terms of gender, income level and occupations; insouciance dimension in terms of gender, marital status, age, income and occupation.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:The aim of this study is to investigate the relationship between the mood of consumers and their in-store purchasing behavior.
📊
Key Findings & Data:In the study, 800 people were selected by sampling method.
💡
Conclusion & Impact:Self-confidence dimension of mood differ in terms of gender, education level, income level and occupations; happiness dimension; in terms of gender, income level and occupations; insouciance dimension in terms of gender, marital status, age, income and occupation.
🔬Design:Research Article
📍Scope:Comprehensive Sample
⚙️Variables:Domain Parameters

Abstract

The aim of this study is to investigate the relationship between the mood of consumers and their in-store purchasing behavior. In the study, 800 people were selected by sampling method. Data analysis was done by SPSS 22.0 package program. According to the research findings, a positive correlation has been found between (a) self-confidence and the sub-dimensions of the time spent, the money spent, the intention to become a customer again and satisfaction; (b) happiness and the sub-dimensions of the time spent, the money spent, the intention to become a customer again and satisfaction; on the other hand, a negative correlation has been found between insouciance and the sub-dimensions of the time spent, the money spent, the intention to become a customer again and satisfaction. Self-confidence dimension of mood differ in terms of gender, education level, income level and occupations; happiness dimension; in terms of gender, income level and occupations; insouciance dimension in terms of gender, marital status, age, income and occupation.

Özet

Bu araştırmanın amacı tüketicilerin duygu durumları ile mağaza içi satın alma davranışı arasındaki ilişkiyi belirlemektir. Araştırmada kolayda örneklem yöntemiyle seçilmiş 800 kişiye anket uygulaması yapılmıştır. Veri analizi SPSS 22.0 paket programında yapılmıştır. Araştırma bulgularına göre özgüven duygusu ile harcanan zaman, harcanan para, yeniden müşteri olma niyeti ve memnuniyet alt boyutları arasında pozitif yönlü; mutluluk duygusu ile harcanan zaman, harcanan para, yeniden müşteri olma niyeti ve memnuniyet alt boyutları arasında pozitif yönlü ve kaygısızlık duygusu ile harcanan zaman, harcanan para, yeniden müşteri olma niyeti ve memnuniyet alt boyutları arasında negatif yönlü anlamlı ilişki bulunmuştur. Duygudurumun özgüven boyutu; cinsiyete, eğitim seviyesine, gelir düzeyine ve mesleklere göre; mutluluk boyutu; cinsiyete, gelir düzeyine ve mesleklere göre; kaygısızlık boyutu ise; cinsiyete, medeni duruma, yaşa, gelire ve mesleğe göre farklılık göstermektedir.

🔖

Cite This Article

YILMAZOĞLU, D., TOPAL, B. (2019). ANALYSIS OF THE RELATIONSHIP BETWEEN THE DEMOGRAPHIC CHARACTERISTICS OF CONSUMERS AND THEIR IN-STORE PURCHASE BEHAVIOR: THE CASE OF A COSMETICS STORE. Business and Management Studies: An International Journal, Cilt: 7 - Sayı: 2, 714–734. https://ajindex.com/articles/351966

📄 Full Text PDF Viewer

📄

PDF görüntüleyici hazırlanıyor...

References (16)

  1. Alpert, J., & Alpert, M. (1990). Music influences on mood and purchase intentions. Psychology & Marketing, 7 (2), 109-133.
  2. Babin, B., Darden, W., & Griffin, M. (1994). Work and/or fun: measuring hedonic and utilitarian shopping value. Journal of Consumer Research, 20 (4), 644-656.
  3. Bagozzi, R., Gopinath, M., & Nyer, P. (1999). The role of emotions in marketing. Journal of the Academy of Marketing Science, 27 (2), 184-206.
  4. Bitner, M. J. (1992). Servicescapes: the impact of physical surroundings on customers and employees. The Journal of Marketing, 56, 57-71.
  5. Compton, W., & Hoffman, E. (2012). Positive psychology: the science of happiness and flourishing. Yeshiva University. Durmuş, B., Yurtkoru, S., & Çinko, M. (2018). Sosyal bilimlerde SPSS'le veri analizi. İstanbul:
  6. Beta Yayınları.
  7. Eroğlu, S., & Machleit, K. (1990). An emprical study of retail crowding: antecedents and consequences. Journal of Retailing, 66, 201-221.
  8. Faber, R., & Christenson, G. (1996). In the mood to buy: differences in the mood states experienced by compulsive buyers and other consumers. Psychology and Marketing, 13 (8), 803-820.
  9. Forgas, J., & Bower, G. (1987). Mood effects on person perception judgments. Journal of Personality and Social Psychology, 53 (1), 53-60.
  10. Frijda, N. (1986). The emotions. London: Cambridge Universith Press.
  11. Gardner, R. (1985). Social psychology and second language learning. The role of attitudes and motivation. Second Language Research, 3 (2), 180-182.
  12. Gerrig, R., & Zimbardo, P. (2013). Psychology and life. New Jersey: Prentice Hall. Isen, A. (1984). The influence of positive affect on decision making and cognitive organization. Association for Consumer Research, 11, 534-537.
  13. Isen, A., & Shalker, T. (1982). The effect of feeling state on evaluation of positive neutral and negative stimuli: when you accentuate the positive do you eliminate the negative? Social Psychology Quarterly, 4, 58-63.
  14. Kelly, J. R. (1987). Mood and interaction. University of Illinois at Urbana-Champaign. Luong, A. (2005). Affective service display and customer mood. Journal of Service Research, 8 (2), 117-130.
  15. Machleit, K., Eroğlu, S., & Kellaris, J. (1994). Human versus spatial dimensions of crowding perceptions in retail environments: a note on their measurement and effect of satisfaction. Marketing Letters, 5 (2), 183-194.
  16. Macintosh, G., & Lockshin, L. (1997). Retail relationships and store loyalty: a multi level perspective.International Journal of Research in Marketing, 14 (5), 487-497