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Journals / Business and Management Studies: An International Journal / 2020 / Cilt: 8 - Sayı: 1

INVESTIGATION OF THE EFFECT OF POSITIVE PSYCHOLOGICAL CAPITAL ON SERVICE INNOVATION PERFORMANCE BY STRUCTURAL EQUALITY MODEL: A RESEARCH ON HEALTHCARE EMPLOYEES

POZİTİF PSİKOLOJİK SERMAYENİN HİZMET İNOVASYON PERFORMANSINA ETKİSİNİN YAPISAL EŞİTLİK MODELİ İLE İNCELENMESİ: SAĞLIK ÇALIŞANLARI ÜZERİNE BİR ARAŞTIRMA

Erhan EKİNGEN
Pages
828–845
DOI
—
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

It was viewed that the research model tested by structural equation modeling was verified and PsyCap has been found to have a positive and significant effect on the SIP

📌 3 Key Takeaways

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Objective & Hypothesis:Efforts to producing new goods and services of employees are very important under increasing competitive conditions.
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Key Findings & Data:The aim of this study is to investigate the effect of positive psychological capital (PsyCap) on service innovation performance (SIP).
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Conclusion & Impact:It was viewed that the research model tested by structural equation modeling was verified and PsyCap has been found to have a positive and significant effect on the SIP
🔬Design:Survey & Empirical Study
📍Scope:Comprehensive Sample
⚙️Variables:Domain Parameters

Abstract

Efforts to producing new goods and services of employees are very important under increasing competitive conditions. In the health sectors where labor is intense, the feeling stronger of the employees themselves within the organization will also have an impact on the Innovations that are desired to be realized. The aim of this study is to investigate the effect of positive psychological capital (PsyCap) on service innovation performance (SIP). In the research, questions prepared to determine the demographic and individual characteristics of the employees, a questionnaire form consisting of three parts was used: PsyCap (hope, optimism, self-efficacy and psychological resilience) scale and SIP (service Innovation behavior and new service development) scale. The universe of the research is the health workers in a general hospital in the health sector. For the evaluations made on 428 questionnaires, frequency analysis, t test, Anova test, correlation analysis and regression analysis were used. It was viewed that the research model tested by structural equation modeling was verified and PsyCap has been found to have a positive and significant effect on the SIP

Özet

Çalışanların yeni mal ve hizmet üretme çabaları, artan rekabet koşullarında oldukça önemlidir. Emeğinyoğun olduğu sağlık sektörlerinde çalışanların kurum içerisinde kendilerini daha güçlü hissetmeleri,gerçekleştirilmek istenen inovasyonlar üzerinde de etkili olacaktır. Bu çalışmanın amacı pozitif psikolojiksermayenin (PPS) hizmet inovasyon performansı (HİP) üzerine etkisini araştırmaktır. Araştırmada, çalışanlarındemografik ve bireysel özelliklerini belirlemeye yönelik hazırlanan sorular, PPS (umut, iyimserlik, öz yeterlilik vepsikolojik dayanıklılık) ölçeği ve HİP (hizmet inovasyon davranışı ve yeni hizmet geliştirme) ölçeği olmak üzereüç bölümden oluşan anket formu kullanılmıştır. Araştırmanın evrenini sağlık sektöründe yer alan genel birhastanedeki sağlık çalışanlarıdır. 428 anket üzerinden yapılan değerlendirmeler için frekans analizi, t testi, Anovatesti, korelasyon ve regresyon analizlerinden faydalanılmıştır. Yapısal eşitlik modellemesi ile test edilen araştırmamodelinin doğrulandığı ve PPS’ nin HİP üzerinde pozitif ve anlamlı bir etkiye sahip olduğu görülmüştür.

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Cite This Article

EKİNGEN, E. (2020). INVESTIGATION OF THE EFFECT OF POSITIVE PSYCHOLOGICAL CAPITAL ON SERVICE INNOVATION PERFORMANCE BY STRUCTURAL EQUALITY MODEL: A RESEARCH ON HEALTHCARE EMPLOYEES. Business and Management Studies: An International Journal, Cilt: 8 - Sayı: 1, 828–845. https://ajindex.com/articles/351958

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