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Journals / Southern Clinics of Istanbul Eurasia / 2017 / Cilt: 28 - Sayı: 3

Evaluation of Factors Affecting the Use of the Central Physician Appointment System

Selma PEKGÖR
Mehmet Ali ERYILMAZ
İbrahim SOLAK
AHMET PEKGÖR
Hümeyra YAKA
Dilek KORKUSUZ
Seher MERCAN
Koray BOLATKALE
Mehmet KOÇ
Pages
204–211
DOI
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

Existing public service announcements and promotional leaflets should also be disseminated

📌 3 Key Takeaways

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Objective & Hypothesis:Objective: The aim of this study was to investigate the frequency of use of the Central Physician Appointment System (CPAS) in a Konya hospital and the factors affecting use.Methods: A total of 7187 people who were admitted to the outpatient clinics of the hospital and had completed an examination between January 20 and February 28, 2017 were included in the study.
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Key Findings & Data:Face-to-face interviews were performed with the patients.Results: Of all the patients, 49.9% made their appointment via CPAS, and 47.4% made an appointment from a kiosk.
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Conclusion & Impact:Existing public service announcements and promotional leaflets should also be disseminated
🔬Design:Research Article
📍Scope:2017 Verileri
⚙️Variables:Domain Parameters

Abstract

Objective: The aim of this study was to investigate the frequency of use of the Central Physician Appointment System (CPAS) in a Konya hospital and the factors affecting use.Methods: A total of 7187 people who were admitted to the outpatient clinics of the hospital and had completed an examination between January 20 and February 28, 2017 were included in the study. Face-to-face interviews were performed with the patients.Results: Of all the patients, 49.9% made their appointment via CPAS, and 47.4% made an appointment from a kiosk. CPAS usage was higher among white-collar workers than tradesmen, laborers, housewives, or retirees (p<0.001). As education level and monthly income level increased, the use of CPAS also increased (p<0.001). CPAS was also used more by those who lived in the center of Konya than by those who lived in surrounding rural areas (p<0.001). The patient satisfaction rate was 89.4%.Conclusion: In order to increase the use of CPAS, new strategies should be developed targeting residents of rural areas and those of lower socioeconomic status. Existing public service announcements and promotional leaflets should also be disseminated

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Cite This Article

PEKGÖR, S., ERYILMAZ, M. A., SOLAK, İ., PEKGÖR, A., YAKA, H., KORKUSUZ, D., MERCAN, S., BOLATKALE, K., KOÇ, M. (2017). Evaluation of Factors Affecting the Use of the Central Physician Appointment System. Southern Clinics of Istanbul Eurasia, Cilt: 28 - Sayı: 3, 204–211. https://ajindex.com/articles/314134

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