Journals / İşletme Araştırmaları Dergisi / 2016 / Cilt: 8 - Sayı: 2

The Effects of Internal Marketing on Some Job Attitudes: A Study in Private Hospitals in Turkey

Pages
1–17
DOI
—
🏛️Bibliographic metadata and full text access for this article are provided via DergiPark.
DergiPark Record ↗
✨

AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

Moreover, as ITL is affected negatively by OC, it is positively influenced by OCY but no relationship to JS.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:Organizations realize that one of their most crucial assets is the employee.
📊
Key Findings & Data:Research data is obtained from those 415 employees working in private hospitals in Mugla, Turkey.
💡
Conclusion & Impact:Moreover, as ITL is affected negatively by OC, it is positively influenced by OCY but no relationship to JS.
🔬Design:Modeling & Simulation
📍Scope:Comprehensive Sample
⚙️Variables:Domain Parameters

Abstract

Organizations realize that one of their most crucial assets is the employee. This research evaluates internal marketing actions from the employers' perspective, focusing on effects of internal marketing actions on employers perceptions of the firm. The aim of this study is to state and analyze a proposed model concerned with internal marketing (IM), organizational cynicism (OCY), organizational commitment (OC), job satisfaction (JS), and intention to leave (ITL) amongst Turkish hospital employees. Research data is obtained from those 415 employees working in private hospitals in Mugla, Turkey. The data was analyzed through the SPSS 15.0 and LISREL 8.51 statistical packages and proposed relations are analyzed through Structural Equation Modelling (SEM). The findings supported hypotheses, demonstrating that while IM has positive effects on OC and JS, it has a negative impact on OCY. Moreover, as ITL is affected negatively by OC, it is positively influenced by OCY but no relationship to JS.

🔖

Cite This Article

IŞIK, D. A., ALTUNOĞLU, A. E. (2016). The Effects of Internal Marketing on Some Job Attitudes: A Study in Private Hospitals in Turkey. İşletme Araştırmaları Dergisi, Cilt: 8 - Sayı: 2, 1–17. https://ajindex.com/articles/269423

📄 Full Text PDF Viewer

📄

PDF görüntüleyici hazırlanıyor...

References (9)

  1. Abraham, R. (2000). "Organizational Cynicism: Bases and Consequences", Genetic, Social, and General Psychology Monographs, Vol.126, 269- 292. Abzari, M., Ghorbani, H. & Madani, F. (2011). "The Effect of Internal Marketing on Organizational Commitment from Market-Orientation Viewpoint in Hotel in Iran", International Journal of Marketing Studies, Vol. 3,147-155
  2. Ahmed, P. K., Lim, K. K., & Loh, A. Y. E. (2002). Learning through knowledge management, Butterworth-Heinemann, Oxford, England. Altunoğlu, A. E. (2012). "Effects of Environmental and Organizational Factors on Corporate Governance Practicer", Anadolu University Social Sciences Journal, Vol.12, No.3, 51-61. Amunkete S. & Rothmann S. (2015). "Authentic leadership, psychological capital, job satisfaction and intention to leave in state-owned enterprises", Journal of Psychology in Africa, Vol.25 No.4, 271-281.
  3. Andersson, L. (1996). "Employee cynicism: an examination using a contract violation framework", Human Relations, Vol.49, 1395-1418.
  4. Arnett, D., Laverie, D. & McLane, C. (2002). "Using Job Satisfaction and Pride as Internal Marketing Tools", The Cornell Hotel and Restaurant Administration Quarterly Cornell University, Vol.43, No.2, 87-96.
  5. Barzoki, A.S., & Ghujali T., (2013). "Study the Relationship of Internal Marketing with Job Satisfaction, Organizational Commitment and Organizational Citizenship Behaviour", International Journal of Academic Research in Business and Social Sciences, Vol.3, No.3, 33-49.
  6. Berry, L.L. (1980). "Services Marketing is Different", Business, May/June, 24-30.
  7. Berry, L. L. & Parasuraman A. (1991). Marketing Services- Competing Through Quality, Free Press,
  8. New York. Bluedorn, A.C. (1982). "The Theories of Turnover: Causes, Effects, and Meaning", Research in The Sociology of Organizations, Vol.1, 75-128. Bobbio A., & Manganelli, A.M. (2015)."Antecedents of hospital nurses' intention to leave the organization: A cross sectional survey", International Journal of Nursing Studies, Vol.52, 1180-1192.
  9. Brandes, P., Dharwadkar, R., & Dean, J. (1999). "Does Employee Cynicism Matter? Employee and Supervisor Perspectives on Work Outcomes", Paper Presented at the Eastern Academy of Management, Philadelphia. Brimhall K.C., Lizano E.L. & Barak M.E.R., (2014). "The mediating role of inclusion: A longitudinal study of the effects of leader-member exchange and diversity climate on job satisfaction and intention to leave among child welfare workers", Children and Youth Services Review, Vol.40,