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Journals / Organizasyon ve Yönetim Bilimleri Dergisi / 2019 / Cilt: 11 - Sayı: 1

EVALUATION OF CRITICAL SUCCESS FACTORS FOR TOTAL QUALITY MANAGEMENT IN HIGHER EDUCATION WITH FUZZY DEMATEL APPROACH

YÜKSEK ÖĞRETİMDE TOPLAM KALİTE YÖNETİMİ İÇİN KRİTİK BAŞARI FAKTÖRLERİNİN BULANIK DEMATEL YAKLAŞIMI İLE DEĞERLENDİRİLMESİ

Mehmet AKSARAYLI
Osman PALA
Dilayla BAYYURT
Pages
36–50
Publication Date
2019-01-01
DOI
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

With the analyzes, the results of which factors managers should focus on are obtained and the results are discussed.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:Total Quality Management is a quality philosophy and management approach that is important in every sector today.
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Key Findings & Data:Critical success factors required for implementation of Total Quality Management vary by sector and area, but their importance is always high for the application to be successful.
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Conclusion & Impact:With the analyzes, the results of which factors managers should focus on are obtained and the results are discussed.
🔬Design:Research Article
📍Scope:Comprehensive Sample
⚙️Variables:Toplam Kalite Yönetimi · Kritik Başarı Faktörleri · Bulanık DEMATEL

Abstract

Total Quality Management is a quality philosophy and management approach that is important in every sector today. Critical success factors required for implementation of Total Quality Management vary by sector and area, but their importance is always high for the application to be successful. With the increasing competition in the higher education sector, quality concept has become important. Critical success factors which are important for the successful implementation of Total Quality Management were evaluated by the expert decision makers on the basis of Faculty and Institute using Fuzzy DEMATEL in the study and importance level for each factor was obtained. With the analyzes, the results of which factors managers should focus on are obtained and the results are discussed.

Özet

Toplam Kalite Yönetimi günümüzde her sektörde önemli olan bir kalite felsefe yaklaşımı ve yönetim anlayışıdır. Toplam Kalite Yönetiminin uygulanması için gerekli olan kritik başarı faktörleri sektör ve alana göre değişiklik gösterse de önemleri uygulamanın başarılı olması için her zaman yüksektir. Yükseköğretim sektöründe artan rekabet ile kalite anlayışı önemli hale gelmiştir. Çalışmada Fakülte ve Enstitü bazında uzman karar vericiler tarafından Bulanık DEMATEL ile toplam kalite yönetimi uygulamasının başarılı olabilmesi için önemli olan kritik başarı faktörleri değerlendirilmiş ve her bir faktör için önem derecesi elde edilmiştir. Analizler ile yöneticilerin hangi faktörlere odaklanması gerektiğine dair sonuçlar elde edilmiş ve sonuçlar tartışılmıştır.

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Cite This Article

AKSARAYLI, M., PALA, O., BAYYURT, D. (2019). EVALUATION OF CRITICAL SUCCESS FACTORS FOR TOTAL QUALITY MANAGEMENT IN HIGHER EDUCATION WITH FUZZY DEMATEL APPROACH. Organizasyon ve Yönetim Bilimleri Dergisi, Cilt: 11 - Sayı: 1, 36–50. https://ajindex.com/articles/229265

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